1.1 This Privacy Notice (“Notice”) describes the information that Rheem Manufacturing Company and its subsidiaries and affiliates (collectively, “Rheem”, or “we”) collects, uses, shares and stores about you, including personal data, and provides guidance and information regarding our processing of personal data. For purposes of this Notice, Data Protection Legislation generally defines “personal data” as any information about an identifiable individual, which includes information that can be used on its own or with other information to identify, contact, or locate a single person.
1.2 We are committed to protecting and respecting your privacy. This Notice sets out the legal bases we rely on when processing any personal data we collect from you that you provide to us, either directly or through our trusted partners, or that we obtain from others. Please read this Notice carefully to understand how we process personal data about you.
1.3 In this Notice, references to “you” means the person about whom we collect, use and process personal data.
1.4 We will use personal data about you only for the purposes and in the manner set forth below, which describes the steps we take to ensure that our processing of personal data complies with U.S. laws and regulations, including the California Privacy Rights Act (“CPRA”), Canadian Privacy laws and regulations, as well as with European Union Law, including Regulation (EU) 2016/679, known as the General Data Protection Regulation GDPR, any subsequent amendments or successor laws thereto, and if applicable any local national laws implementing the GDPR (collectively referred to as “Data Protection Legislation”).
1.5 We seek to maintain the privacy, accuracy, and confidentiality of data (including personal data about you) that we collect and use.
2. WHEN DOES THIS PRIVACY NOTICE APPLY
2.1 This Notice applies to personal data that we collect, use, disclose and otherwise process about you in connection with your relationship with us. This includes personal data we collect about you, or you provide to us, through our websites, mobile applications, or call centers; through product registrations; and through any other online or offline methods through which we communicate with you, as well as when we obtain personal data about you from a third party. It does not apply to Rheem employees or to those applying for jobs with Rheem. While this Notice is inter alia designed to comply with privacy requirements across the United States, it is not meant to imply that all state privacy laws necessarily apply, or apply across all categories of personal data.
3. PROCESSING OF YOUR PERSONAL DATA
3.1 The personal data we collect about you helps us provide the best possible support for your products, optimize your use of our websites and mobile applications, and show advertisements to you based on your interests. In addition, we are required to process certain personal data for legal, regulatory, tax and auditing purposes. The personal data we collect, the basis for our processing, and the purposes of our processing, are detailed below. Sometimes, these activities are carried out by third parties (see “Sharing of Personal Data” section below).
3.2 You are not required to provide all the personal data described below to us; however, if you choose not to do so, we may not be able to offer you certain services and related features. You may provide personal data to us in various ways. The types of personal data we may obtain includes the following:
1 Note: The collection, use and disclosure of personal data for individuals subject to Canada’s privacy legislation, the Personal Information Protection and Electronic Documents Act (PIPEDA), are based solely on the consent principal.
Personal data we process / Collect
Basis of processing
Purpose of processing / Collection
If your product is registered with us by you, or via contractors or plumbers, we will collect your name, postal address, email address, telephone number, or other identifiers by which we may contact you online or offline. We will also maintain this information with your purchase history.
It is necessary for the performance of our contract with you to provide warranty service (including any potential recalls) as necessary.
This is required to register your product or to provide you with service under the warranty, including any recalls.
If you purchase an extended warranty, or make a claim under any warranty, we will collect your name, postal address, email address, telephone number, or other identifiers by which we may contact you online or offline, purchase history, installation information, and credit card or other payment details.
It is necessary for the performance of our contract with you if you purchase an extended warranty or make a claim under any warranty.
This is required to provide extended warranties to your purchased products, and to process and fulfill claims in connection with our products and to inform you of the status of claims.
If you sign up for a contest or promotion, we will collect your name, email address, telephone number, product interest, and postal address.
Consent.
This is required to enter you into the contest or promotion you have chosen to participate in.
If you correspond with us, we will collect your name, contact details, and the details of your correspondence.
We collect this information because in some cases it is necessary for the performance of a contract with you, and in other cases when it is in our legitimate business interest to do so, depending on the nature of the correspondence.
We retain this information to keep track of our communications with you, to respond to your requests and inquiries, and to provide you with the best possible service
If you respond to any surveys, we will collect your name and your responses, some of which may include personal data.
We retain this information because it is in our legitimate business interest to do so.
We retain this information to understand how you use our products to improve our products and services, for developing new products and features, and to administer your participation in surveys and market research.
If you access our websites, we will collect non-persistent information about your computer equipment, device IP address, operating system, browser type, and browsing behavior including the details of your visits to our website, web traffic data, location data, and logs.
We process this information based on our legitimate business interests, or with your consent.
We process this information to enable and monitor your use of our websites and services, and to improve those services. We also collect this information so you will not have to re-enter it when you use our services, and also track and understand how you use and interact with our websites and applications, and also to tailor our services around your preferences and to enable us to manage and enhance our services.
If you access our websites, we will collect persistent information, including your device IP address, domain name, identifiers associated with your device, device and operating system type, and characteristics, web browser characteristics, language preferences, clickstream data, your interactions with our products and services, the pages that led or referred you to our websites or applications, dates and times of access, geolocation information, and other information about your use of our websites and applications.
We process this information based on your consent.
We use this information to provide you with interest-based (behavioral) advertising or other targeted content. For geolocation information, we use this information to understand where our products are used, and to respond to service requests or automatic service notifications.
Content you post in public areas of our websites, and 3rd party industry and social media sites.
We process this information based on our legitimate business interests. Please note that third party sites may have their own collection policies and processes, which we do not control.
We use this information to effectively communicate to you, respond to your requests or inquiries, and to better understand how our products are used.
If you use any Rheem App, we will collect identifiers such as your name, geolocation information, telephone number, email, IP address and the name or designation you give to your account. The app would also collect certain additional information about your connected products, including but not limited to usage history, functionality and other statistics.
We process this information on the basis of the performance of a contract, or on the basis of consent.
When you sign up for connected services, we use the information to administer your Rheem App account, manage its interaction with your connected products, and to send you fault alerts or status updates. We use geolocation information for various purposes including for you to be able to set your home location, and to determine the distance you are from your home location. This allows your equipment to save energy by only running when you are within a certain distance of your home location. This feature is completely optional and can be controlled from within your App.
Additional Information for California Residents
The personal information that we collect from you may include information within the below categories of data. These categories also represent the categories of personal data that we have collected over the past 12 months. Note that the “category of data” column listed below refers to the category of personal data as defined under the California Privacy Rights Act (“CPRA”). Inclusion of a category in the list below indicates only that we may collect some information within that category. It does not necessarily mean that we collect all information listed in a particular category.
Please see section 3.3 for information on where we obtain the below information.
We disclose the below categories of information to our affiliates and service providers.
Category of Personal Data
Purpose of processing
Personal identifiers such as a real name, alias, postal address, unique personal identifier, online identifier Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers.
This data is necessary to:
Set up and administer your account
Offer you products or services that may be of interest to you
Register you under our warranty program and to make repairs under the warranty
Assess the success of our marketing and advertising campaigns
Respond to your queries
Additional personal identifiers, including: Information that identifies, relates to, describes, or is capable of being associated with, a particular individual, including, but not limited to, your name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.
This data is necessary to:
Set up and administer your account
Offer you products or services that may be of interest to you
Register you under our warranty program and to make repairs under the warranty
Assess the success of our marketing and advertising campaigns
Respond to your queries
Characteristics protected by federal or state law, including: familial status, disability, sex, national origin, religion, color, race, sexual orientation, gender identity and gender expression, marital status, veteran status, medical condition, ancestry, source of income, age, or genetic information.
We collect this data to the extent necessary to accommodate any accessibility needs you may have if you come in to our facilities.
Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement.
This data is processed to detect security incidents, protect against malicious, deceptive, fraudulent or illegal activity, and for data analytics.
Sensory Information: Audio, electronic, visual, thermal, olfactory, or similar information.
A subset of this data is processed in connection with our closed-circuit television footage and system and building login and access records. It is also used to record customer service calls.
In addition to the information above, we also collect the following categories of sensitive personal information:
Category of Sensitive Personal Information
Purpose of processing
Account log-In, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account.
We collect this information directly from you and it is necessary to open and maintain an account with us, as well as to pay for our goods and services
We only process sensitive personal information for those purposes necessary to provide this service.
3.3 Where does Rheem obtain personal data about me?
Information you provide:
We obtain personal data about you directly from you, or via contractors and plumbers who assist you, when you register a product, when you extend a warranty, and when you submit information to us via our websites or mobile applications. We may also collect personal data in the course of the performance of your contract with us or if you contact us via phone, email or direct messaging services provided by third-party social media platforms.
Information we collect automatically:
As discussed above, when you navigate through and interact with our websites or mobile applications or through email, we may use automatic data collection technologies to collect information about you. This includes browser cookies, Flash cookies, web beacons, device identifiers, server logs, and other technologies.
Some content or applications, including advertisements on our websites, are served by third parties, including advertisers, ad networks and servers, content providers and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our websites, but only with your consent. Third parties that collect such information may associate it with your personal data where permitted by law, or they may collect information, including personal data, about your online activities over time and across different websites and other online services. They or Rheem may use this information to provide you with interest-based (behavioral) advertising or other targeted content.
We do not track information about an individual consumer’s online activities over time and across third-party website or online services (i.e. cross-contextual behavioral advertising) except with your specific, opt-in consent. Accordingly, we do not monitor or take any action with respect to Do Not Track signals (including the Global Privacy Control signal). You may manage your preferences by visiting rheem.com.
Information we obtain about you from third parties:
We may receive personal data about you from contractors or plumbers who may assist you in registering your products and purchasing extended warranties.
We also send out mailings via the post office from public records.
4. SHARING OF PERSONAL DATA
4.1 We do not sell personal data for any commercial or marketing purposes, have not sold personal data in the preceding 12 months and will not sell personal data. We also do not share personal data for cross-context behavioural advertising.
4.2 The following are limited circumstances where we may share your personal data with third parties:
4.2.1 External vendors, service providers, and technicians who help with our data processing and storage;
4.2.2 In connection with a merger or sale of the company and/or parts of its assets, your personal data may be transferred as part of the merger or sale;
4.2.3 Contractors or plumbers who may assist you in registering your products or purchasing extended warranties, or performing diagnostics or service;
4.2.4 Third parties who you have requested information from us for purposes of financing or rebate information;
4.2.5 Affiliates, subsidiaries, divisions, and service providers who provide services to us or on our behalf;
4.2.6 Third parties who assist us in providing our products and services and to help us understand your use of our products;
4.2.7 External professional advisors;
4.2.8 Select third party vendors, business partners, conference sponsors/exhibitors and other companies so that they can send promotional materials about products and services (including special offers or promotions);
4.2.9 For any other purpose disclosed by us when you provide the information; and
4.2.10 With your consent.
We endeavour to require all service providers that we share personal data about you to provide assurances regarding the confidentiality and security of that information, including to only use such information for the purpose for which it was provided and in accordance with this Notice.
Sharing of personal data excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4.3 We may also disclose your personal data:
4.3.1 To comply with any court order, law, or legal process, including to respond to any government or regulatory request, in accordance with applicable law.
4.3.2 To enforce or apply our terms of use and other agreements (including warranties) and for billing and collection purposes.
4.3.3 If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Rheem, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
4.3.4 To others, where it is permitted by law.
5. INTERNATIONAL DATA TRANSFERS
5.1 From time to time your personal data may be transferred, stored and processed in foreign countries, including the United States, with different privacy laws that may or may not be as comprehensive as the Data Protection Legislation in your home country or may not be subject to an adequacy decision (as applicable) by the European Commission or the United Kingdom. In these circumstances, the governments, courts, law enforcement, or regulatory agencies of the that country may be able to obtain access to your personal data through the laws of the foreign country. For transfers of personal data to foreign countries, we take additional steps in line with all applicable laws, including European and Canadian Data Protection Legislation. We have put in place adequate safeguards with respect to the protection of your privacy, fundamental rights and freedoms, and the exercise of your rights. Whenever we engage a service provider in a foreign country, we require that its privacy and security standards adhere to this policy and applicable Data Protection Legislation.
6. HOW IS MY PERSONAL DATA SECURED
6.1 We operate and use reasonable administrative, technical and physical security measures to protect your personal data.
6.2 We have in particular taken security measures to protect personal data about you from accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access, to personal data about you. Access is granted on a need-to-know basis to those employees and other people whose roles require them to process personal data about you.
7. RETENTION OF PERSONAL DATA
7.1 We will keep personal data about you for as long as it is necessary to fulfill the purposes for which we process it as described above in Section 3, or if we have another lawful basis for retaining the data beyond the period for which it is necessary to serve the original purpose for collecting the data. This may mean that we will retain some information about you for longer than we retain other information. The criteria we use to determine data retention periods for personal data includes the following:
7.1.1 Retention of user account details; we will retain it for a reasonable period after the relationship between us has ceased;
7.1.2 Retention in case of queries; we will retain it for a reasonable period after the relationship between us has ceased;
7.1.3 Retention in case of claims; we will retain it for the period in which it may be enforced; and
7.1.4 Retention in accordance with legal and regulatory requirements; we will consider whether we need to retain any additional period because of a legal or regulatory requirement.
7.2 Under some circumstances we may anonymize your personal data so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose, including sharing it with utility companies, without further notice to you or your consent.
7.3 If you would like further information about our data retention practices, please contact us.
8. ADDITIONAL INFORMATION FOR CALIFORNIA RESIDENTS AND OTHER US STATE RESIDENTS
8.1 Depending on your residency, you may be entitled to the following rights under the California Consumer Privacy Rights Act (“CCPA”) or other US state privacy law, subject to certain conditions and limitations. We may choose to provide these rights, even if we are not required to do so.
8.1.1 RIGHT TO KNOW You may request to receive, in a portable and, to the extent technically feasible, readily usable format:
(1) The categories of personal information (2) The categories of sources from which the personal information is collected (3) The business or commercial purpose for collecting or selling personal information (4) The categories of third parties with whom we share the personal information (5) The specific pieces of personal information we have collected about you (although note that we cannot provide you with sensitve personal information)
8.1.2 RIGHT TO DELETE
You may request that we delete any personal information about you which we have collected. If it is necessary for us to maintain the personal information for certain purposes, we are not required to comply with your deletion request. If we determine that we will not delete your personal data when you request us to do so, we will inform you and tell you why we are not deleting it.
8.1.3 RIGHT TO OPT-OUT OF SALE OR SHARING OF PERSONAL DATA
As stated above, we do not sell personal information or share it for cross context behavioral advertising.
8.1.4 RIGHT TO LIMIT THE USE OR DISCLOSURE OF SENSITIVE PERSONAL INFORMATION
As stated above, we only process sensitive personal information for necessary purposes.
8.1.5 NO DISCRIMINATION
You will not be discriminated against because you exercised any of these rights.
8.2 HOW TO SUBMIT A REQUEST
To exercise certain rights, you must submit a verifiable request to us by clicking here to submit a request via our web portal, or by contacting us directly at compliancemanager@rheem.com and providing the requested information.
To submit a verifiable request, you will be asked to provide certain information to help us verify your identity. The information we ask you to provide to initiate a request may differ depending upon the type of request, the type, sensitivity, and value of the personal data that is the subject of the request, and the risk of harm to you that may occur as a result of unauthorized access or deletion, among other factors. We may also require you to provide a written declaration that you are who you say you are.
You may designate an authorized agent to make a request to know or delete on your behalf by submitting a signed declaration of representation.
If we cannot verify your identity or authority to make the request, we will not be able to comply with your request. We will inform you if we cannot verify your identity or authority. We will only use personal information provided in a verifiable request to verify the requestor’s identity or authority to make the request.
We will notify you if we are unable to honor your request. Based on your residency, you may have the right to appeal our decision with regard to your request by contacting us directly at compliancemanager@rheem.com or by using the “Contact Us” details provided at the end of this Notice.
8.3 HOW WE COLLECT, USE AND SHARE PERSONAL DATA OF CONSUMERS
8.3.1 Categories of Personal Data and Business Purposes for Collection
The categories of personal data we have collected from Consumers in the past twelve (12) months and the business purpose(s) for collecting the information are listed above in Section 3.2.
8.3.2 The Sources of Collection
The sources from which we might collect personal data about you are listed above in Section 3.3.
8.3.3 Who We May Share Your Personal Data
The categories of third parties we may share your personal data with are listed above in Section 4.2
8.4 PERSONAL DATA OF MINORS
Rheem does not intentionally collect or process personal data about minors under the age of 16.
9. SHINE THE LIGHT LAW
Annually California residents may be able to request and obtain information that Rheem shared with other businesses for their own direct marketing use within the prior calendar year (as defined by “California’s Shine the Light Law”). If applicable, the information would include a list of categories of Personal Data that was shared with the names and addresses of all third parties that Rheem shared this information in the immediately preceding calendar year. To obtain this information under the Shine the Light Law, please send an email to compliancemanager@rheem.com with “California Shine the Light Privacy Request” in the subject line.
CONTACT FOR MORE INFORMATION
If you have any questions or concerns about Rheem’s Privacy Notice and practices, please contact our Chief Privacy Officer at Rheem Manufacturing Company, Attn: Chief Privacy Officer, 1100 Abernathy Road, Suite 1700, Atlanta, GA 30328 or call 770-351-3000.
10. ADDITIONAL RIGHTS FOR NON-U.S. RESIDENTS
You may have various rights under data protection legislation in your state or country (where applicable).
To the extent permitted by applicable law and subject to certain conditions, you may (1) seek confirmation regarding whether Rheem is processing personal data about you; (2) request access to the personal data that we maintain about you; (3) request that we update, correct, amend or erase or restrict information about you; or (4) exercise your right to data portability, by clicking here to submit a request via our web portal, or by contacting us directly at compliancemanager@rheem.com. In addition, you may object to Rheem’s processing of your personal data at any time; however, doing so may impact your use of the services that we provide. To protect your privacy, Rheem will take commercially reasonable steps to verify your identity before granting access to or making any changes to your personal data. We may ask that you provide us with your name, postal address, email address, telephone number, and/or equipment serial number.
Your right
What does it mean?
How do I execute this right?
Conditions to exercise?
Right of access
Subject to certain conditions, you may have a right to access personal data about you which we hold.
You may make a request for access to personal data via our web form by clicking here, or in writing to compliancemanager@rheem.com. Please specify the type of personal data you would like to access.
1. We must be able to verify your identity.
2. Your request may not affect the rights and freedoms of others.
3.We generally do not provide access to data we keep solely for data backup purposes.
4. Applicable law may allow or require us to refuse to provide you with access to some or all of the personal data that we hold about you, or we may have destroyed, erased, or made your personal data anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your personal data, we will inform you of the reasons why, subject to any legal or regulatory restrictions.
Right of data portability
Subject to certain conditions and limitations, you may have the right to receive from us personal data which you have provided to us.
You may make a request for data portability via our web form by clicking here, or in writing to compliancemanager@rheem.com. Please specify the type of information you would like to receive.
Your right to data portability is limited. It applies only when:
1. our processing is based on your consent or on our contract with you; and
2. when our processing is done through automated means (e.g. not paper records); and
3. You provided us with the personal data at issue.
Rights in relation to inaccurate personal or incomplete data
You may challenge the accuracy or completeness of personal data about you. If the personal data is inaccurate, you may be entitled to have the inaccurate data removed, corrected or completed, as appropriate.
Please notify us of any changes regarding personal data about you as soon as they occur.
This right applies only if our processing of personal data about you is based on our legitimate interests (see Section 3 above). Any objections must be based on your particular situation and must contain specific reasons.
Right to object to or restrict our data processing
Subject to certain conditions, you may have the right to object to or ask us to restrict the processing of personal data about you.
This right applies only if our processing of personal data about you is based on our legitimate interests (see Section 3 above). Any objections must be based on your particular situation and must contain specific reasons.
Right to have personal data erased
Subject to certain conditions, you may have a right to have your personal data erased e.g., where you think that the information we are processing is inaccurate, or the processing is unlawful.
If you withdraw your consent, this will only take effect for the future.
11. IDENTITY OF THE CONTROLLER OF PERSONAL DATA
For the purposes of Data Protection Legislation, the Data Controller is Rheem Manufacturing Company, a U.S. organization with its principal place of business at 1100 Abernathy Road, Suite 1700, Atlanta, GA 30328.
12. YOUR RIGHT TO LODGE A COMPLAINT WITH A SUPERVISORY
Without prejudice to any other administrative or judicial remedy you might have, you may have the right under data protection legislation in your country (where applicable) to lodge a complaint with the relevant data protection supervisory authority in your country if you consider that we have infringed applicable data protection legislation when processing personal data about you. This means the country where you are habitually resident, where you work or where the alleged infringement took place.
13. CHILDREN’S PERSONAL DATA
The products and services that we offer are designed for a general audience and are not intended for children under the age of 16. We do not knowingly collect personal data from children under 16. If we learn we have collected or received personal data form a child under the age of 16, we will promptly delete the information.
14. UPDATES TO PRIVACY NOTICE
We reserve the right to change this Notice at any time in our sole discretion without prior notice to you to reflect changes. You are responsible for ensuring we have an up-to-date, active, and deliverable email address for you, and for periodically visiting our website and this Notice to check for any changes. We will indicate at the top of the Notice when it was most recently updated. Accordingly, please refer back to this Privacy Notice frequently as it may change.
15. CONTACT US
For further information or if you have any questions or queries about this Privacy Notice, please contact the Chief Privacy Officer, Law Department, Rheem Manufacturing Company, 1100 Abernathy Road, Suite 1700, Atlanta, GA 30328, or call (770) 351-3000. Alternatively, you may make a request via our web form by clicking here, or in writing to compliancemanager@rheem.com . We have procedures in place to receive and respond to complaints or inquiries about our handling of personal data, our compliance with this Notice and with applicable privacy laws.
Rheem Manufacturing Company
Avis de confidentialité
En vigueur depuis le 07/07/2025
INTRODUCTION
1.1 Cet avis de confidentialité (« l’avis ») décrit le type de renseignements que Rheem Manufacturing Company, ses filiales et sociétés affiliées (collectivement, ci-nommés « Rheem » ou « nous ») recueillent, utilisent, communiquent et conservent sur vous, notamment vos renseignements personnels, et explique comment gérer le traitement de vos renseignements personnels. Aux fins du présent avis, le terme « renseignements personnels » désigne toute information susceptible de permettre de vous identifier, qui vous concerne, vous décrit ou peut vous être associée, directement ou non, et comprend de l’information qui, seule ou combinée à d’autre, permet d’identifier, de contacter ou de localiser une personne précise. Conformément aux lois en vigueur, les renseignements personnels n’incluent pas l’information qui ne peut vous être associée ou qui a été dûment anonymisée. Cet avis lie et régit l’ensemble des entités de Rheem qui sont détenues ou contrôlées, directement ou indirectement, par la même personne ou le même groupe.
1.2 Nous nous engageons à protéger et à respecter votre vie privée. Cet avis énonce les bases juridiques sur lesquelles nous nous appuyons pour utiliser les renseignements personnels que vous nous confiez directement ou que nous recueillons automatiquement par votre intermédiaire, par l’utilisation que vous faites de notre site Web, de nos produits et services, ou par l’intermédiaire de nos partenaires de confiance ou d’autres sources. Veuillez lire le présent avis attentivement afin de savoir comment nous traitons vos renseignements personnels.
1.3 Nous protégeons la confidentialité et l’exactitude des renseignements que nous recueillons et utilisons (notamment vos renseignements personnels).
1.4 Le responsable des données est Rheem Manufacturing Company, une société américaine dont le siège social est situé au 1100 Abernathy Road, Suite 1700, Atlanta, GA 30328. Rheem est responsable de toutes les questions de protection de données.
APPLICATION DE CET AVIS DE CONFIDENTIALITÉ
2.1 Cet avis concerne les renseignements personnels que nous recueillons, utilisons, divulguons et traitons dans le cadre de notre relation avec vous. Cela comprend les renseignements personnels que nous recueillons ou que vous nous fournissez par l’intermédiaire de nos sites Web, applications mobiles ou centres d’appels; par l’enregistrement d’un produit; par toute autre méthode en ligne ou non employée pour communiquer avec vous, ainsi que les renseignements personnels qui nous sont fournis par des tiers. L’information recueillie automatiquement peut inclure des données d’utilisation, des adresses IP et de l’information recueillie par des témoins de connexion (cookies), des balises Web et d’autres technologies de suivi. Nous sommes aussi susceptibles de recueillir de l’information sur vous auprès de sociétés affiliées ou de partenaires non affiliés, tels que nos partenaires de marketing et de publicité ou nos fournisseurs de services. Particulièrement dans les centres d’appels et pour ce type de communication, les clients doivent être informés que Rheem surveille, et dans certains cas enregistre, ces appels, sous réserve du respect des lois en vigueur, et ce, à aux de la formation du personnel, de l’assurance qualité ou de l’analyse des données. Sous réserve du droit en vigueur, cet avis ne s’applique pas aux employés de Rheem ni à ceux qui postulent un emploi chez Rheem.
2.2 Les sites Web de Rheem peuvent comporter des liens vers d’autres sites, des modules externes et des applications de tiers. Cliquer sur ces liens, ou activer des modules ou applications, permet à ces tiers de recueillir ou de dévoiler des renseignements sur vous. Nous n’avons aucun contrôle sur les sites Web de tiers et ne saurions être tenus responsables de leurs pratiques de confidentialité. Sur les sites Web de tiers ou de fournisseurs de services, vos renseignements sont régis par les politiques de confidentialité de ces sites ou fournisseurs. Lorsque vous quittez notre site Web, nous vous recommandons de prendre connaissance de l’avis de confidentialité de chaque site consulté. Rheem ne saurait être tenue responsable des pratiques de confidentialité ou du contenu des autres sites Web.
TRAITEMENT DES RENSEIGNEMENTS PERSONNELS
3.3 Les renseignements personnels que nous recueillons sur vous nous aident à offrir le meilleur service client, à optimiser la convivialité de nos sites Web et applications mobiles, et à présenter de la publicité en fonction des intérêts de chacun. De plus, nous sommes tenus d’utiliser certains de vos renseignements personnels à des fins juridiques, réglementaires, fiscales et d’audit. Les lieux et les raisons de la collecte des 12 derniers mois, ainsi que la divulgation de ces renseignements personnels, sont conformes aux conditions décrites dans le présent avis.
3.2 Durant cette même période, nous avons aussi divulgué à nos sociétés affiliées et à nos fournisseurs de services, dans le cadre de nos activités commerciales, des données dans chacune des catégories suivantes. Les autorités réglementaires, nos vérificateurs ou nos conseillers juridiques sont aussi susceptibles de requérir ces données. Lorsque ce type de parties en font la demande, nous divulguons les renseignements personnels de la façon appropriée.
3.3 Nous ne recueillons pas nécessairement toutes les données énumérées dans chaque catégorie ni toutes les catégories de données pour chacun. Vous n’êtes pas tenu de fournir tous les renseignements personnels décrits ci-dessous; votre refus risque toutefois de nous empêcher de vous offrir certains services ou fonctionnalités. Il existe plusieurs façons de nous transmettre vos renseignements personnels. Voici le type de renseignements personnels que nous pouvons recueillir, la justification, ainsi que l’objectif de leur utilisation:
Type de renseignements personnels traités
Justification
Objectif
Quand vous enregistrez votre produit vous-même, ou par l’intermédiaire d’un entrepreneur ou d’un plombier, nous recueillons vos nom, adresses postale et électronique, numéro de téléphone et autres identifiants nous permettant de communiquer avec vous en ligne ou hors-ligne. Nous conservons également un historique de vos achats.
Cet historique d’achat est nécessaire pour remplir nos obligations contractuelles au titre de la garantie (notamment les rappels).
Il est aussi nécessaire pour enregistrer le produit à votre nom ou pour vous fournir du service au titre de la garantie, notamment dans le cadre d’un rappel.
Quand vous souscrivez une garantie prolongée ou faites une réclamation au titre de la garantie, nous recueillons vos nom, adresses postale et électronique, numéro de téléphone et tout autre identifiant permettant de communiquer avec vous en ligne ou hors-ligne, votre historique d’achat, l’information d’installation et tout autre renseignement de crédit ou de paiement.
Cette collecte est nécessaire au respect des contrats de garantie lorsque vous souscrivez une garantie prolongée ou faites une réclamation au titre de la garantie.
Elle est nécessaire pour obtenir une garantie prolongée des produits achetés, pour le traitement des réclamations et pour vous tenir informé de l’avancement du traitement de vos réclamations.
Type de renseignements personnels traités
Justification
Objectif
Si vous vous inscrivez à un concours ou à une promotion, en plus du nom du produit, nous recueillons vos nom, adresses postale et électronique, et numéro de téléphone.
Consentement.
Votre consentement est requis pour enregistrer votre participation aux concours et promotions.
Lorsque vous nous faites parvenir de la correspondance, nous recueillons vos nom et coordonnées, ainsi que le contenu de votre correspondance.
Selon la nature de la correspondance, nous recueillons ces renseignements parce qu’ils sont parfois nécessaires au respect de notre contrat avec vous ou parce qu’il est dans notre intérêt commercial légitime de le faire.
Nous conservons ces renseignements pour faire le suivi de nos communications avec vous, répondre à vos questions ou demandes, et vous fournir le meilleur service.
Nos conversations téléphoniques avec vous peuvent être enregistrées, transcrites et traitées par l’intelligence artificielle et d’autres technologies.
Nous traitons ces renseignements parce qu’il est dans notre intérêt commercial légitime de le faire ou avec votre consentement.
Nous conservons ces renseignements pour la bonne tenue de nos dossiers et améliorer la qualité du service client.
Lorsque vous répondez à des sondages, nous recueillons votre nom et vos réponses, notamment celles qui incluent des renseignements personnels.
Nous conservons ces renseignements parce qu’il est dans notre intérêt commercial légitime de le faire.
Nous conservons ces renseignements afin de savoir comment vous utilisez nos produits et services, de les améliorer, de développer de nouveaux produits et fonctionnalités, et d’enregistrer votre participation aux sondages et études de marché.
Lorsque vous visitez nos sites Web, nous recueillons les renseignements non persistants qui se trouvent dans votre ordinateur comme l’adresse IP, le système d’exploitation, le type de navigateur et le parcours de navigation, notamment les détails de vos visites sur notre site Web, vos données de trafic Web et de géolocalisation, ainsi que les registres.
Nous traitons ces renseignements parce qu’il est dans notre intérêt commercial légitime de le faire ou avec votre consentement.
Nous traitons ces renseignements pour faire le suivi de votre utilisation de nos sites Web et services, pour améliorer nos services et pour l’entretien technique. Nous les recueillons aussi pour vous éviter d’avoir à les entrer chaque fois que vous utilisez nos services, pour évaluer et savoir comment vous utilisez nos sites Web et applications, pour adapter nos services à vos préférences, ainsi que pour mieux gérer et améliorer nos services.
Type de renseignements personnels traités
Justification
Objectif
Lorsque vous visitez nos sites Web, nous recueillons les renseignements persistants sur votre ordinateur, notamment l’adresse IP, le nom de domaine, le type d’appareil mobile ou d’ordinateur et les identifiants associés, le système d’exploitation, le navigateur Web et ses caractéristiques, les préférences linguistiques, le parcours de navigation, les données d’interaction avec nos produits et services, les liens qui vous ont dirigés vers nos sites Web ou applications, les dates et heures d’accès, la géolocalisation, ainsi que toute autre information concernant votre utilisation de nos sites Web et applications.
Nous traitons ces renseignements avec votre consentement.
Nous utilisons ces renseignements pour vous présenter de la publicité en fonction de vos intérêts (selon votre comportement) ou d’autre contenu ciblé. Nous utilisons les renseignements de géolocalisation pour comprendre où nos produits sont utilisés et répondre aux demandes de service ou avis automatiques de service.
Le contenu que vous publiez dans les sections publiques de nos sites Web, ainsi que sur d’autres sites Web de l’industrie et les médias sociaux.
Nous utilisons ces renseignements parce qu’il est dans notre intérêt commercial légitime de le faire. Veuillez noter que nous n’avons aucun contrôle sur les politiques et processus de collecte des sites Web tiers qui ne sont pas sous notre contrôle.
Nous utilisons ces renseignements pour nos communications avec vous, pour répondre à vos questions ou demandes, ainsi que pour mieux comprendre comment nos produits sont utilisés.
Si vous utilisez une application de Rheem, nous recueillons des identifiants tels que vos nom, géolocalisation, numéro de téléphone, adresses électronique et IP, et nom de compte. L’application recueille aussi d’autres données sur vos produits connectés, notamment sur la température interne et ambiante, l’historique d’utilisation, les fonctions utilisées et des données statistiques.
Nous recueillons et traitons ces renseignements à des fins d’exécution d’une entente contractuelle ou avec votre consentement.
Les renseignements fournis en vous inscrivant aux services connectés nous permettent d’administrer votre compte dans l’application Rheem, de gérer les interactions de l’application avec vos produits connectés, et de vous envoyer des messages d’erreur ou des rapports d’état. Nous utilisons vos données géolocalisation à diverses fins, notamment pour vous laisser définir votre lieu de votre résidence et ainsi déterminer à quelle distance vous vous trouvez. Ce type de renseignement permet à votre produit de gérer son fonctionnement et les économies d’énergie en fonction de votre retour à la maison. Cette fonction facultative est complètement configurable dans l’application Rheem.
3.4 Où Rheem se procure-t-elle mes renseignements personnels?
Renseignements fournis par vous:
Vos renseignements personnels sont recueillis directement auprès de vous, par l’intermédiaire des sous-traitants ou des plombiers auxquels vous faites appel, lorsque vous enregistrez un produit ou que vous prolongez une garantie, ou encore que vous nous soumettez des renseignements par l’intermédiaire de nos sites Web ou applications mobiles. Nous sommes aussi susceptibles de recueillir des renseignements personnels pour remplir nos obligations contractuelles ou si vous communiquez avec nous par téléphone ou par courriel, ou par la messagerie d’une plateforme indépendante de médias sociaux.
Renseignements recueillis automatiquement:
Lorsque vous utilisez nos sites Web ou applications mobiles, ou que vous communiquez avec nous par courriel, nous nous réservons le droit d’utiliser des technologies de collecte automatique de données pour recueillir des renseignements sur vous. Ces données comprennent les témoins de navigation et flash, les balises Web, les identifiants d’appareils mobiles, les registres des serveurs et d’autres technologies. Une partie du contenu ou des applications, notamment la publicité sur nos sites Web, est fournie par des tiers comme des annonceurs, des réseaux ou serveurs publicitaires, et des fournisseurs de contenu ou d’applications. Avec votre consentement, ces tiers sont susceptibles d’utiliser des témoins, individuels ou combinés à des balises Web, ou autres technologies de balisage, pour recueillir les données d’utilisation de nos sites Web. Les tiers qui recueillent ce type de données peuvent les associer à vos renseignements personnels lorsque la loi le permet, ou encore recueillir d’autres renseignements, notamment personnels, concernant vos activités en ligne ou auprès d’autres services en ligne et sites Web. Rheem et ces tiers se réservent le droit d’utiliser ces renseignements pour vous présenter de la publicité en fonction de vos intérêts (selon votre comportement) ou d’autre contenu ciblé.
Nous ne faisons pas le suivi des activités en ligne ni des sites Web de tiers ou services en ligne visités (publicité comportementale), sauf avec le consentement exprès du consommateur. Nous ne tenons aucun compte des options « Suivi interdit » (notamment la fonction Global Privacy Control). Vous pouvez gérer vos préférences sur le site rheem.com.
Renseignements sur vous que nous recueillons auprès de tiers:
Les entrepreneurs ou plombiers qui vous aident à enregistrer vos produits ou à vous procurer une garantie prolongée peuvent nous communiquer vos renseignements personnels. De plus, nous pouvons tirer les renseignements postaux des archives publiques.
3.5 Témoins de connexion (cookies): ils permettent de recueillir de l’information sur l’utilisation que vous faites de notre site Web. Un témoin de connexion est un fichier texte généré par un site Web et qui s’enregistre (temporairement ou non) dans le navigateur, l’ordinateur ou le disque dur de l’appareil mobile de l’utilisateur.Grâce aux témoins de connexion, le site Web peut identifier l’appareil de l’utilisateur à chaque visite. Ainsi, la visite est plus conviviale et uniforme pour l’utilisateur, et le propriétaire du site peut recueillir des renseignements d’utilisation. Vous trouverez de l’information détaillée sur les témoins et leur fonctionnement à cette adresse: www.aboutcookies.org/.
Vous pouvez configurer les préférences de votre navigateur de façon à limiter l’enregistrement des témoins de connexion, mais en bloquant tous les témoins, la convivialité des sites visités risque d’être limitée aussi.
Nous utilisons divers types de témoins de connexion selon l’objectif visé. L’objectif de certains témoins est de faciliter la navigation sur notre site Web. Pour d’autres, il s’agit de recueillir de l’information sur les choix des utilisateurs, tels que la langue, la région et d’autres paramètres. L’information obtenue de ces témoins fonctionnels est généralement anonymisée et ne sert pas à des fins non fonctionnelles.
Nous utilisons des services d’analyse pour mesurer l’efficacité de notre contenu et de nos services, et déterminer les centres d’intérêt des utilisateurs.Et nous utilisons des balises Web, des pixels de suivi et d’autres technologies du genre pour mieux comprendre les visiteurs du site Web et comptabiliser leur nombre. Les témoins analytiques ne peuvent être activés sans votre consentement.
Les témoins de performance nous servent à assurer le suivi du nombre de visiteurs uniques sur notre site et de la fréquence de leurs visites.
Notre site Web n’utilise généralement pas de témoins de ciblage (pour la publicité ciblée), mais les sites de tiers où nous publions de la publicité peuvent les utiliser pour mesurer le succès des campagnes publicitaires. Ce type de témoins fait le suivi des interactions avec la publicité et peut associer vos activités de navigation d’un site à l’autre. Ce type de suivi est régi par la politique de confidentialité de chaque tiers fournisseur et les paramètres de suivi ou de désinscription sont configurables. Afin de déterminer quels utilisateurs ont été dirigés vers notre site par l’intermédiaire d’une de nos publicités affichées sur un site de tiers, nous utilisons parfois des balises Web. Lorsque la loi le permet, les balises Web peuvent exploiter les témoins de connexion déjà enregistrés sur votre appareil. Comme elles ne s’enregistrent pas sur l’appareil, les balises ne peuvent pas être supprimées directement. Mais il est possible de limiter l’action des témoins de connexion dans les paramètres du navigateur, ou d’utiliser des extensions qui protègent la confidentialité et bloquent les technologies de suivi.
3.6 Consentement
Lorsque vous dévoilez des renseignements personnels sur nos sites Web, avec un appareil, en enregistrant un produit ou avec le service à la clientèle, vous consentez de facto à leur collecte, à leur utilisation, à leur divulgation et à leur communication, mais dans les limites de cette politique. Le consentement à cette collecte, utilisation, divulgation et communication de renseignements peut être donné expressément ou tacitement. Le consentement exprès se donne par écrit, verbalement ou par voie électronique. Vous pouvez retirer votre consentement en tout temps. Pour retirer un consentement, veuillez nous contacter par l’une des méthodes décrites à la section 13 du présent avis, notamment en remplissant un formulaire Web, en nous écrivant par courriel ou en nous téléphonant. Nous traiterons votre demande dans les plus brefs délais.
Le fait de retirer le consentement n’a aucun effet sur la légalité du traitement des données traitées avant ce retrait. Toutefois, ce retrait risque de nous empêcher de vous fournir certains produits ou services, notamment lorsque le consentement est nécessaire à l’exécution d’un contrat ou au respect d’obligations juridiques.
COMMUNICATION DE RENSEIGNEMENTS PERSONNELS
4.1 Voici les entités à qui nous pouvons communiquer vos renseignements personnels ou les circonstances d’une telle communication:
4.1.1 Fournisseurs externes, fournisseurs de services, ainsi que les techniciens qui nous assistent dans le traitement et le stockage de nos données;.
4.1.2 advenant la fusion ou la vente de l’entreprise, ou la vente d’une partie de ses actifs, nous nous réservons le droit de transférer vos renseignements personnels;
4.1.3 les entrepreneurs ou les plombiers qui aident à enregistrer les produits, à procurer une garantie prolongée, à effectuer le diagnostic ou qui fournissent des services;
4.1.4 les tiers consultés pour en savoir plus sur le financement ou les rabais;
4.1.5 les sociétés affiliées, filiales, divisions et fournisseurs qui nous fournissent des services ou qui le font en notre nom;
4.1.6 les tiers qui nous aident à fournir nos produits et services, et à comprendre comment les visiteurs utilisent nos produits;
4.1.7 les consultants indépendants;
4.1.8. certains fournisseurs, partenaires, commanditaires, exposants et entreprises, afin qu’ils vous envoient du matériel promotionnel (notamment des offres spéciales ou des promotions);
4.1.9 à toute autre fin énoncée lorsque vous nous fournissez vos renseignements;
4.1.10 avec votre consentement.
Nous exigeons des fournisseurs de services qu’ils donnent des garanties quant à la protection et à la confidentialité des renseignements personnel communiqués, notamment qu’ils limitent leur utilisation aux fins et aux balises énoncées dans le présent avis.
Les renseignements personnels et le consentement liés aux initiateurs de messagerie texte ne sont jamais communiqués à des tiers.
4.2 Nous nous réservons le droit de divulguer vos renseignements personnels pour les raisons suivantes:
4.2.1 Si nous jugeons cette divulgation nécessaire pour respecter l’ordonnance d’un tribunal, une loi ou une procédure juridique, notamment pour répondre à une requête des autorités.
4.2.2 Afin de faire respecter nos conditions d’utilisation et ententes (notamment les garanties), ainsi qu’à des fins de facturation et de collection.
4.2.3 Dans le cas où la divulgation est jugée nécessaire ou appropriée pour protéger les droits, les droits de propriété ou la sécurité de Rheem, de nos clients ou de tiers. Cela comprend l’échange de renseignements avec d’autres entreprises et organisations à des fins de protection contre la fraude et d’atténuation du risque de crédit.
4.2.4 À des tiers lorsque la loi le permet.
TRANSFERT INTERNATIONAL DE RENSEIGNEMENTS
Comme nous sommes une entreprise internationale, nous pouvons transférer, stocker et traiter vos renseignements personnels aux États-Unis ou dans des pays dont les lois sur la protection de la vie privée sont différentes, moins contraignantes que les nôtres ou non équivalentes. Dans ce cas, les gouvernements, tribunaux, corps policiers ou organismes de réglementation du pays en question peuvent, dans le respect de leurs lois, demander accès à vos renseignements.
Dans le cas du transfert de renseignements personnels vers des pays en dehors de l’Espace économique européen (EEE), nous avons des mesures de protection pour garantir le respect des exigences du Règlement général sur la protection des données (RGPD) de l’UE. Voici quelques-unes de ces mesures:
Clauses contractuelles types (CCT) approuvées par la Commission européenne qui garantissent la protection de vos renseignements personnels.
Mesures supplémentaires de sécurité et contractuelles pour appuyer les garanties juridiques au besoin.
Nous avons instauré des mesures de protection adéquates pour la protection de la vie privée, des droits et des libertés, ainsi que pour l’exercice de ces droits. Nos fournisseurs de services oeuvrant dans un pays étranger sont tenus, par voie contractuelle ou autre, de fournir un niveau de protection comparable à celui prévu par le présent avis et la législation en vigueur en matière de protection de données.
Rheem gère et exploite son site Web depuis les États-Unis. L’information fournie à Rheem par l’intermédiaire du site Web peut être stockée, traitée, transférée et consultée depuis les États-Unis ou d’autres pays qui ne garantissent pas le même niveau de protection des renseignements personnels que votre pays de résidence. Ces activités se font dans le respect des lois en vigueur sur la protection de la vie privée.
COMMENT LES RENSEIGNEMENTS PERSONNELS SONT-ILS PROTÉGÉS?
6.1 Pour protéger vos renseignements personnels, nous imposons et appliquons des mesures de sécurité administratives, techniques et matérielles. Toutefois, la transmission protégée par des technologies de sécurité qui respecte les normes de l’industrie et qui est mise en œuvre par des humains ne saurait être totalement sécurisée. C’est pourquoi la transmission de renseignements personnels est à vos risques. Sous réserve des lois en vigueur, nous ne saurions être tenus responsables du contournement des paramètres de confidentialité ou des mesures de sécurité des sites Web ni de la divulgation non autorisée de renseignements personnels qui n’est pas de notre fait, notamment les erreurs de transmission et les actions non autorisées du personnel de Rheem ou de tiers.
6.2 Nous prenons des mesures pour protéger vos renseignements personnels contre la destruction, la perte, la modification, la divulgation non autorisée et l’accès accidentel ou illégal. Nous prenons des mesures raisonnables pour encadrer les personnes ou institutions à qui nous divulguons des renseignements personnels, ainsi que pour protéger la confidentialité et utiliser les renseignements uniquement aux fins pour lesquelles ils ont été divulgués. De plus, nous limitons l’accès aux renseignements personnels non publics aux seuls employés qui en ont besoin dans le cadre de leurs fonctions.
CONSERVATION DES RENSEIGNEMENTS PERSONNELS
7.1 Nous conservons vos renseignements personnels aussi longtemps que nécessaire pour les objectifs de collecte et de traitement décrits à l’article 3 ou, en présence d’une autre base juridique, pour les conserver au-delà de la période déterminée pour remplir les fins utiles de leur collecte. Rheem se réserve le droit de conserver et d’utiliser les renseignements personnels aussi longtemps que nécessaire pour respecter ses obligations juridiques et réglementaires, ainsi que pour ses besoins opérationnels ou pour résoudre un litige et faire respecter ses ententes. Afin d’éviter tout malentendu, les données ne sont pas détruites avant l’expiration de la période légale de conservation ou si une enquête est en cours, qu’elle soit judiciaire ou gouvernementale. Cela signifie que nous sommes susceptibles de conserver certains renseignements personnels plus longtemps que d’autres.
7.2 Notre politique de conservation des renseignements personnels prévoit des directives claires sur la durée de leur conservation et les conditions de leur suppression.
Voici nos principaux critères pour déterminer la durée de conservation des renseignements personnels:
Toute la durée nécessaire pour fournir les produits et services demandés.
Toute la durée nécessaire pour appuyer et améliorer nos processus opérationnels.
Toute la durée nécessaire pour protéger nos droits et intérêts.
Toute la durée nécessaire pour se conformer aux lois et règlements en vigueur.
Ainsi, vos renseignements personnels peuvent figurer dans plusieurs dossiers et servir à plusieurs fins, chacune étant soumise à sa propre période de conservation.
7.3 Dans certaines circonstances, nous anonymisons les renseignements personnels afin qu’ils ne puissent identifier personne en particulier. Nous nous réservons le droit d’utiliser ces renseignements anonymisés à des fins commerciales légitimes, notamment de les communiquer aux services publics sans autre préavis ou demande de consentement.
7.4 Pour en savoir plus sur nos pratiques de conservation des renseignements, veuillez nous contacter par l’une des méthodes décrites à la section 13 ci-dessous.
RENSEIGNEMENTS ADDITIONNELS CONCERNANT LES RÉSIDENTS DES É.-U.
8.1 Selon votre lieu de résidence, certains États (notamment la Californie) ou provinces sont susceptibles de vous accorder d’autres droits quant à vos renseignements personnels. Les renseignements personnels que nous recueillons peuvent comprendre de l’information critique ou qui permet l’identification, tel qu’énoncé plus bas. Ces catégories représentent aussi le type de renseignements personnels que nous avons recueillis depuis les 12 derniers mois, l’utilisation que nous en faisons et à qui nous les avons communiqués. Nous ne recueillons pas nécessairement tous les types de renseignements de chaque catégorie.
Nous ne vendons jamais les renseignements personnels à des fins commerciales ou marketing, nous ne l’avons pas fait depuis les 12 derniers mois et ne le ferons jamais. De plus, pour les résidents de la Californie, nous ne communiquons et ne vendons jamais les renseignements personnels à des fins de publicité comportementale croisée (selon les définitions de la législation californienne).
Catégories de renseignements personnels
Utilisation des renseignements personnels
Les identifiants, comme le nom, le pseudonyme, l’adresse postale, l’identifiant unique, les adresses IP et électronique, le nom du compte, le numéro d’assurance sociale, le permis de conduire ou de passeport, ou les autres identifiants de ce type.
Ces données sont nécessaires pour ce qui suit:
Configurer et administrer votre compte
Offrir des produits et des services susceptibles de vous intéresser
Vous laisser vous inscrire au programme de garantie et faire des réclamations
Évaluer le succès de nos campagnes de marketing et de publicité
Répondre à vos demandes de renseignements
Identifiants additionnels, notamment les renseignements qui permettent d’identifier une personne précise, qui la concernent ou qui la décrivent, notamment le nom, la signature, le numéro d’assurance sociale, les caractéristiques physiques ou une description, l’adresse, les numéros de téléphone, de passeport, de permis de conduire, de carte d’identité ou de police d’assurance, le niveau d’étude, l’emploi, l’expérience professionnelle, les numéros de compte bancaire, de carte de crédit ou de débit, ou tout autre renseignement financier, médical ou d’assurance-maladie.
Ces données sont nécessaires pour ce qui suit:
Configurer et administrer votre compte
Offrir des produits et des services susceptibles de vous intéresser
Vous laisser vous inscrire au programme de garantie et faire des réclamations
Évaluer le succès de nos campagnes de marketing et de publicité
Répondre à vos demandes de renseignements
Renseignements protégés par les lois fédérales, provinciales ou de chaque État, notamment la situation familiale, le handicap, le sexe, l’origine nationale, la religion, la couleur, la race, l’orientation sexuelle, l’identité et l’expression de genre, le statut matrimonial ou d’ancien combattant, l’état de santé, l’ascendance, la source de revenus, l’âge ou le bagage génétique.
Nous recueillons ces renseignements dans la mesure nécessaire pour répondre aux besoins d’accessibilité des utilisateurs durant leur visite dans nos installations.
L’activité sur Internet ou sur tout autre réseau informatique, notamment l’historique de navigation et de recherche, le comportement sur un site Web ou dans une application, ainsi que l’interaction avec la publicité.
Ces renseignements servent à détecter les incidents de sécurité, à protéger contre des activités malveillantes, trompeuses, frauduleuses ou illégales, ainsi qu’à des fins d’analyse de données.
Information sensorielle: information audio, électronique, visuelle, thermique, olfactive, etc.
Un sous-ensemble de cette information sert au recoupement des images de nos caméras en circuit fermé, de nos systèmes et de nos données d’accès aux édifices. À des fins d’assurance qualité et d’analyse de données, notamment pour améliorer nos produits et services, nous enregistrons aussi les appels au service à la clientèle, et sommes susceptibles de les transcrire et de les faire traiter par l’intelligence artificielle ou d’autres technologies.
En plus de ces données, nous recueillons les catégories suivantes de renseignements personnels critiques:
Catégorie de renseignements personnels critiques
Objectif
Identifiant d’accès au compte, numéros de compte bancaire, de carte de débit ou de crédit en combinaison avec les codes de sécurité ou d’accès, mots de passe ou identifiants requis pour accéder au compte.
Afin de vous permettre d’ouvrir et de maintenir un compte, ainsi que de payer les biens et services demandés, nous recueillons ces renseignements essentiels avec votre permission expresse.
Nous recueillons uniquement les renseignements personnels critiques nécessaires à la prestation de ces services, et ce, avec votre consentement.
8.2 Selon la loi en vigueur dans votre lieu de résidence, et sous réserve de certaines conditions et restrictions, vous pourriez aussi avoir les droits décrits ci-dessous. Ces droits n’étant pas juridiquement contraignants, nous nous réservons le droit de les refuser.
Vos droits
Implications
Conditions
Droit d’accès/de savoir
Sous réserve de certaines conditions, vous avez le droit de consulter vos renseignements personnels. Ce droit englobe ce qui suit:
(1) Les catégories de renseignements personnels collectés.
(2) Les catégories de sources de renseignements personnels recueillis.
(3) Les objectifs commerciaux ou professionnels de la collecte ou de la vente des renseignements personnels.
(4) Les catégories de tiers à qui nous communiquons des renseignements personnels.
(5) Les renseignements personnels propres à chaque utilisateur (à l’exception des renseignements personnels critiques)
1. Nous devons pouvoir vérifier votre identité.
2. La demande ne saurait limiter les droits et libertés d’autrui.
3. Nous n’accordons généralement pas l’accès aux renseignements conservés à des fins de sauvegarde.
4. La législation en vigueur peut nous permettre ou nous interdire de divulguer, en tout ou en partie, les renseignements personnels d’un utilisateur qui sont susceptibles d’avoir été détruits, effacés ou anonymisés selon nos obligations ou nos pratiques de tenue de dossiers. Advenant que nous ne serions pas en mesure de divulguer des renseignements personnels à son propriétaire en raison d’une restriction réglementaire, nous lui en communiquerons les raisons.
Demande de correction
Les utilisateurs peuvent contester l’exactitude ou l’exhaustivité des renseignements personnels que nous avons sur eux. En présence de renseignements personnels inexacts, vous êtes en droit d’exiger la suppression, la correction ou la modification de vos renseignements.
1. Nous devons pouvoir vérifier votre identité.
2. La demande ne saurait limiter les droits et libertés d’autrui.
Vos droits
Implications
Conditions
Demande de suppression
Sous réserve de certaines conditions, vous avez le droit de demander la suppression de vos renseignements personnels. Cependant, si lesdits renseignements sont nécessaires à certaines de nos fins, nous ne sommes pas tenus d’accepter la demande. Dans ce cas, nous vous en informerons et vous communiquerons les raisons du refus de supprimer vos renseignements personnels.
Dans les circonstances suivantes, il pourrait être impossible d’effacer les renseignements personnels en question:
1. à cause d’une obligation juridique;
2. dans le cadre d’une réclamation en bonne et due forme;
3. lorsqu’une loi ou un règlement impose une période de conservation.
Retrait du consentement à la publicité ciblée
Vous avez le droit de retirer votre consentement à la collecte, à l’utilisation ou à la divulgation de vos renseignements personnels aux fins de profilage et de publicité ciblée.
Si la demande est approuvée, Rheem supprimera vos renseignements personnels de sa base de données.
Droit de limiter l’utilisation ou la divulgation des renseignements personnels critiques
Nous recueillons uniquement les renseignements personnels critiques et absolument nécessaires.
1. Nous devons pouvoir vérifier votre identité.
2. La demande ne saurait limiter les droits et libertés d’autrui.
Retrait du consentement au profilage/à la prise de décision automatisée
Selon votre lieu de résidence, le cas échéant, vous avez le droit de vous opposer au profilage/à la prise de décision automatisée. Sous réserve des exceptions prévues par les normes de l’industrie, Rheem ne prend jamais de décision concernant un client sur la base d’un processus automatisé sans intervention humaine.
*Notez que nous ne communiquons et ne vendons jamais les renseignements personnels à des fins de publicité comportementale croisée.
Vos droits
Implications
Conditions
Protection contre la discrimination
Les utilisateurs ne sauraient faire l’objet de discrimination pour avoir exercé leurs droits au titre du présent avis.
1. Nous devons pouvoir vérifier votre identité.
2. La demande ne saurait limiter les droits et libertés d’autrui.
Portabilité des données
Tout utilisateur a le droit de récupérer ses renseignements personnels dans un format portable et, autant que possible, techniquement facile d’accès.
1. Nous devons pouvoir vérifier votre identité.
2. La demande ne saurait limiter les droits et libertés d’autrui.
8.3 Exercice de vos droits: pour exercer vos droits énumérés dans cet avis, veuillez soumettre une demande formelle et fournir les renseignements nécessaires à confirmer votre identité. Les renseignements à fournir dans la demande formelle varient entre autres selon le type de demande ou de renseignement demandé, le niveau de confidentialité et la valeur desdits renseignements, ainsi que le risque de préjudice en cas de dévoilement non autorisé ou de suppression. Il est aussi possible que nous vous demandions une attestation écrite confirmant votre identité.
En nous faisant parvenir une déclaration signée, vous pouvez désigner un mandataire pour faire en votre nom une demande de suppression ou de divulgation des renseignements personnels en notre possession. Pour ce faire, le mandataire doit fournir une preuve de son pouvoir d’agir en votre nom. Cela peut comprendre une autorisation signée ou tout autre document valable, tel qu’une procuration. Afin de protéger vos renseignements personnels contre tout accès ou modification non autorisés, nous prenons les mesures nécessaires pour vérifier l’identité du mandataire et confirmer la validité de sa procuration. Le cas échéant, afin de prévenir toute demande frauduleuse, nous pouvons communiquer avec vous pour confirmer la validité de la procuration.
Nous ne saurions cependant pas consentir à la demande si nous ne sommes pas en mesure de vérifier votre identité ou la validité de la procuration. Dans le cas où nous ne serions pas en mesure de vérifier votre identité, vous en serez informé. Les renseignements personnels fournis dans le cadre d’une demande formelle servent uniquement à vérifier l’identité du demandeur ou l’autorisation du mandataire.
Selon la réglementation locale, nous avons de 30 à 90 jours pour répondre à la demande.
Advenant qu’il nous serait impossible de donner suite à une demande, vous en serez informé. Par exemple, afin de respecter nos obligations juridiques, ou à d’autres fins autorisées, si l’utilisateur demande une suppression, nous pourrions devoir conserver certains renseignements. Selon la région, l’utilisateur peut contester cette décision ou communiquer avec les autorités concernées s’il a des doutes sur les résultats de sa contestation.
Veuillez noter que, selon la région, nous sommes tenus de répondre sans frais. Mais si la demande est manifestement infondée, répétitive ou excessive, nous pouvons refuser d’y donner suite ou exiger des frais administratifs raisonnables. Dans ce dernier cas, l’utilisateur est informé avant le traitement de la demande. De plus, d’une région à l’autre, la législation sur la protection de la vie privée et des renseignements personnels peut limiter les conditions de cette divulgation.
Selon la région, nous sommes susceptibles de conserver les demandes relatives à l’exercice des droits d’un utilisateur pendant au moins deux ans. Cette information ne sert à aucune autre fin que l’évaluation des processus de conformité, elle est communiquée uniquement dans la mesure nécessaire pour respecter nos obligations juridiques.
LOI CALIFORNIENNE “SHINE THE LIGHT”
L’article 1798.83 du Code civil de la Californie (Loi Shine the Light) permet aux clients de Rheem Manufacturing qui résident en Californie de demander de l’information concernant la divulgation de leurs renseignements personnels à des fins de marketing direct par Rheem Manufacturing. Pour faire une demande d’information, veuillez écrire à: compliancemanager@rheem.com. Indiquez « California Shine the Light Privacy Request » dans le champ Objet. Le cas échéant, dans les 30 jours suivant la réception d’une demande d’information, ou dans les 150 jours si la demande n’a pas été transmise à l’adresse désignée, Rheem Manufacturing fournira la liste des catégories de renseignements personnels divulgués à des tiers pour leur marketing direct au cours de l’année civile, avec les nom et adresse desdits tiers. Ce type de demande ne saurait être présenté plus d’une fois par année civile.
DROITS SUPPLÉMENTAIRES DES NON-RÉSIDENTS DES ÉTATS-UNIS
10.1 Les lois sur la protection de la vie privée en vigueur dans votre province ou pays peuvent prévoir d’autres droits.
Dans la mesure où la législation en vigueur le permet, et sous réserve de certaines conditions, vous pouvez (1) demander si Rheem utilise vos renseignements personnels; (2) demander de consulter vos renseignements personnels; (3) demander la mise à jour, la correction, la modification, la suppression de vos renseignements personnels ou d’en restreindre l’accès; (4) exercer votre droit au transfert de données; (5) demander de l’information sur nos pratiques de gestion des renseignements personnels, notamment des précisions sur leur collecte, leur utilisation et leur divulgation. Veuillez employer les moyens indiqués au bas du présent avis. Vous pouvez aussi avoir le droit de refuser ou d’annuler votre consentement. En outre, vous pouvez en tout temps vous opposer à l’utilisation de vos renseignements personnels par Rheem; notez que cela risque toutefois de limiter votre capacité à utiliser nos services. Afin de protéger votre vie privée, Rheem prend des mesures raisonnables pour vérifier votre identité avant de vous accorder l’accès à vos renseignements personnels ou d’y apporter des modifications. Nous nous réservons le droit de vous demander vos nom, adresses postale et électronique, numéro de téléphone, ainsi que le numéro de série de votre appareil.
10.2 Selon la région, vous pourriez avoir le droit de déposer une plainte auprès d’une autorité. Sans restreindre les autres recours administratifs ou judiciaires à votre disposition, si vous estimez que nous avons enfreint la législation sur la protection de la vie privée, vous avez le droit de déposer une plainte auprès des autorités pertinentes de votre pays au titre de la législation en vigueur. Cette disposition s’applique à votre pays de résidence, votre lieu de travail ou au lieu de l’infraction alléguée.
RENSEIGNEMENTS PERSONNELS DES ENFANTS
Nos produits et services sont conçus pour un public adulte et non pour les enfants de moins de 18 ans. Les sites Web de Rheem ne sont pas conçus pour attirer un public qui n’est pas d’âge majeur. Nous ne recueillons pas sciemment les renseignements personnels des enfants de moins de 18 ans. Dans le cas où nous serions informés de la collecte ou de la réception de renseignements personnels concernant un enfant de moins de 18 ans, nous les supprimerons immédiatement.
RÉVISIONS DE L’AVIS DE CONFIDENTIALITÉ
La date de chaque mise à jour figure dans l’en-tête de l’avis. Rheem Manufacturing se réserve le droit de mettre à jour son avis de confidentialité en tout temps.
COMMENT NOUS JOINDRE ET NOUS ENVOYER UNE DEMANDE
Pour en savoir plus, poser une question sur cet avis de confidentialité ou exercer l’un des droits qu’il confère, veuillez communiquer avec la Direction de la protection de la vie privée, service juridique:
Chief Privacy Officer, Law Department, Rheem Manufacturing Company, 1100 Abernathy Road, Suite 1700, Atlanta, GA 30328; ou composer le (770) 351-3000
Vous pouvez aussi faire cette demande en remplissant notre formulaire Web en cliquant ici ou en écrivant à compliancemanager@rheem.com. Nous avons toutes les procédures en place pour répondre à vos plaintes ou demandes d’information sur l’utilisation de vos renseignements personnels, notre respect du présent avis, ainsi que les lois en vigueur sur la protection de la vie privée.
ADA Accessibility Guidelines
Rheem Manufacturing Company and its subsidiaries are committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback on the accessibility of any of the Rheem websites. Please let us know if you encounter accessibility barriers in accessing any area our website by contacting us at compliancemanager@rheem.com.
Website Terms
General Terms and Conditions
General.
Rheem Manufacturing Company and its affiliates (“Rheem”) provide this website and/or application as a service to its customers, prospective customers, distributors, dealers, and others. Except as otherwise set forth herein, these general terms and conditions of use (“Terms and Conditions”) govern your use of this website and/or application (the “Site,” “website” or “Application”) and any products purchased from Rheem from the Site (the “Products”).
Rheem reserves the right to change or delete the contents of this Application or website, including, but not limited to specifications or designs of its products at any time without notice. The “Application” shall mean the software provided by Rheem to offer services related to Rheem, Rheem’s services and its partners’ services, to be used on Apple® iOS and Android® OS and web accessible devices and any upgrades from time to time and any other software or documentation which enables the use of the application.
You acknowledge that the terms of agreement with your respective mobile network provider (“Mobile Provider”) or web access provider (“Web Provider”) will continue to apply when using the Site or Application. As a result, you may be charged by the Mobile Provider or Web Provider for access to network connection services for the duration of the connection while accessing the Site or Application or any such third-party charges as may arise. You accept responsibility for any such charges that arise. If you are not the bill payer for the mobile telephone, computer or handheld device being used to access the Site or Application, you will be assumed to have received permission from the bill payer for using the Site or Application.
Acceptance of Terms and Conditions of Use. By accessing and using the Site or installing the Application, you acknowledge that you have read and agree to these Terms and Conditions. If you place an order for any Products with Rheem, you must indicate your consent to these Terms and Conditions prior to placing your order. If you do not agree to be bound by these Terms and Conditions, then you are requested to immediately exit the Site or remove the Application from your device. Rheem may take any actions it deems appropriate, including, but not limited to, restricting your access to the Site, Application or Products if Rheem determines in its sole discretion that you have violated these Terms and Conditions.
Revisions to Terms and Conditions. Please refer to these Terms and Conditions regularly. Rheem reserves the right to modify these Terms and Conditions at any time in its sole discretion and without notice. Any such modifications shall be effective immediately upon posting of the modified Terms and Conditions. Your continued access or use of this Site or Application constitutes acceptance of the Terms and Conditions stated at the time of access or use. Rheem may at any time and without prior notice revise these Terms and Conditions by updating this posting.
Purchase of Products.
a. Payment and Delivery. Prices for all Products are in [United States dollars] and exclude any and all applicable taxes and shipping and handling charges, unless expressly stated otherwise. To the extent permissible under law, you are responsible for any applicable taxes, whether or not they are listed on your receipt or statement. If you purchase Products, you agree to pay, using a valid credit card (or other form of payment that Rheem may accept from time to time), the applicable fees and taxes (if any) set forth in the offer that you accepted. Rheem reserves the right, upon prior notice to you, to change the amount of any fees and to institute new fees. All authorized charges will be billed to your designated credit card account (or other payment method) on the terms described in the specific offer. If payment cannot be charged to your credit card or your payment is returned to Rheem for any reason, Rheem reserves the right to either suspend or cancel your order. It is your responsibility to ensure that sufficient funds are available to cover the charges for Products, and Rheem has no liability for any overdraft or other fees that you may incur as a result of Rheem processing your payment.
b. Order Acceptance and Confirmation. Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Rheem reserves the right at any time after receipt of your order to accept or decline your order for any reason. Any and all orders accepted by Rheem are governed exclusively by the Rheem terms of sale applicable to the specific Product and these Terms and Conditions.
c. Sales Tax. Prices do not include, and you shall be responsible for, all applicable sales taxes for any Products you purchase.
d. Returns and Exchanges. Unless otherwise specified by Rheem on this website or Application or on the terms of sale for a Product, Rheem has a 60-day return policy. In order to qualify for a return or exchange, Rheem must be notified within 60 days, and have possession of the Product within the 60th day (from the date of receipt) of the Product purchase. After 60 days from the date of receipt, Rheem is not obligated by any means to replace the Product or refund any money paid for the Product for any reason. To return your Products, you must contact customer service at the number provide on the Site for further instructions. If the Products are successfully returned to Rheem in accordance with the terms herein, your account will be credited in approximately one to two billing cycles from the date Rheem receives the Products from you.
e. Installation and Repair Information. Many Products sold through this website or Application should be installed and repaired by qualified service professionals. Rheem strongly encourages you to refer to the use & care manual or installation manual of the Product for more information. This website or Application may contain general information to aid qualified service professionals in the repair of certain products and parts. The complete model number and serial number of the unit under repair should be specified when selecting and ordering replacement parts. Specifications and illustrations are subject to change without notice. Rheem assumes no responsibility or liability for acts or omissions, errors, mistakes, or negligence of the purchaser or any other person or entity. The purchaser is responsible for choosing the appropriate products and parts and must verify the proper and safe operation of equipment after the replacement of any original components.
Site Content.
a. Corporate Identification and Trademarks. All registered or unregistered corporate names, trademarks, service marks, logos, and other source-identifying designations (collectively “Marks”) used or referred to on this website or Application are the property of Rheem unless otherwise noted. Unauthorized use of the Marks is prohibited.
b. Proprietary Rights to Content. All content, including but not limited to information, all written materials, catalogs, photographs, computer programs, applications, computer code (including source code and object code), illustrations, artwork, designs, graphics, layout, data, logos, messages, the HTML code that Rheem creates to generate the Site, or other materials (collectively, “Content”) included on the Site or Application is the property of Rheem or content providers of Rheem and are protected by copyright, trademark, service mark, trade dress, patent, trade secret, or other intellectual property rights and laws. No license to or right in any such trademarks, patents, copyrighted materials, trade secrets, technologies, products, processes, and other proprietary rights of Rheem and content providers of Rheem is granted to or conferred upon you. The downloading, reproduction, printing, copying, storage, or distribution of any Content, other than for non-commercial individual use, is strictly prohibited. The use of any Content for a commercial purpose, without the express written consent of Rheem, violates Rheem copyrights, trademark rights, and other intellectual property rights and may be a violation of federal law subject to criminal and civil penalties.
c. Third party content. Rheem claims no proprietary rights to, or affiliation with, any third-party trademarks or logos referenced or appearing on the Site or Application. You should not infer any affiliation, sponsorship or endorsement from the use of third-party marks on the Site or Application as such marks are used solely to designate certain products or services as belonging to their respective owners.
This Site or Application may contain portals or hyperlinks, or you may choose to link your product, to websites or applications operated by persons or entities other than Rheem. When you navigate or link your product to those third party sites or applications, the terms & conditions, licenses and privacy policy of that third party may apply, all of which may be different from Rheem’s. If you have any questions or concerns about the third party’s terms & conditions, licenses and privacy policy, please do not access its website from Rheem. Rheem does not capture any usernames, passwords or other data from any portals or third party applications, and Rheem does not capture or maintain any personal information that you may enter through portals or hyperlinks to third party websites or applications, or by linking your product to a third party’s application.
Please be aware that we do not monitor, endorse or accept responsibility for the content on such websites or applications, or the operator or operations of such websites or applications. You are solely responsible for determining the extent to which you may use any content at any other websites or applications to which you might link from this Site. You agree not to hold Rheem responsible for the content or operation at any other websites or applications to which you might link from this Site or to which you connect your product.
Mention on the Rheem Site or Application of any third-party company or website, or to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer, or otherwise, is for informational purposes only and does not constitute an endorsement, recommendation, approval, or certification by Rheem.
d. Disclaimer. THE SITE/APPLICATION INCLUDES CONTENT AND INFORMATION THAT IS SUBJECT TO CHANGE WITHOUT NOTICE. WHILE RHEEM DESIRES THAT THE CONTENT AND INFORMATION ON THE SITE BE UP-TO-DATE AND ACCURATE, IT IS YOUR SOLE RESPONSIBILITY TO CONFIRM THE ACCURACY, COMPLETENESS OR RELIABILITY OF SUCH CONTENT AND INFORMATION. RHEEM DOES NOT WARRANT OR MAKE ANY REPRESENTATION REGARDING THE USE OF THE CONTENT OR INFORMATION ON THE SITE OR THE ACCURACY OR RELIABILITY OF SUCH CONTENT OR INFORMATION.
Information Privacy and Security. Except as otherwise provided in these Terms and Conditions, Rheem seeks to protect the privacy of personal information you submit over the Site or Application. The information we obtain through your use on this Site or Application, including setting up your account, is subject to Rheem’s Privacy Notice. Please review the Privacy Notice for more information about how Rheem handles personal information, which may be accessed at https://www.rheem.com/legal. However, the security of the Internet cannot be guaranteed and therefore Rheem cannot assure your privacy. Rheem is not responsible for any unauthorized access to communications that you submit over the Internet.
Any communication or material you transmit to the Site or Application by electronic mail or otherwise, will be treated in accordance with our Privacy Notice. By transmitting or posting any communications or materials to this site or Application, you agree that Rheem or any of its affiliates may use your communications or materials for any purpose, including reproduction, transmission, publication, broadcast and posting. Rheem and its affiliates are free to use any ideas, concepts or know-how contained in such communications or materials for any purpose whatsoever including, but not limited to developing, manufacturing, distributing and marketing products using such information.
User Conduct. You will not make any unauthorized use of this website or Application, or any content or features available on this website or Application. You are responsible for all use of your account (including username and password, if any) and shall be solely responsible for maintaining the security of your passwords. You shall not share your account information with any third party, let anyone else access or use your account, or do anything else that might jeopardize the security of your account. In the event you become aware of or reasonably suspect any breach of security, including without limitation any loss, theft, or unauthorized disclosure of the account, you must immediately notify cybersecurity@Rheem.com and modify your username and password. You agree that all the information and content posted or accessed in restricted password protected areas of the website is confidential to Rheem and will be used only for your personal and internal purposes. You may not engage in any conduct or action that is prohibited by law or violates any country, federal, state, or local laws.
You will not, nor allow third parties on your behalf to (i) make and distribute copies of the website or Application (ii) attempt to copy, reproduce, alter, modify, reverse engineer, disassemble, decompile, transfer, exchange or translate the website or Application; or (iii) create derivative works of the website or Application of any kind whatsoever.
WARRANTY DISCLAIMER. THE SITE, INCLUDING, WITHOUT LIMITATION, ALL PRODUCTS, INFORMATION, CONTENT AND SERVICES MADE AVAILABLE ON OR THROUGH THE SITE, ARE PROVIDED “AS IS.” RHEEM AND ITS AFFILIATES AND THEIR EMPLOYEES AND AGENTS MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND OR NATURE WHATSOEVER REGARDING THE CONTENT OR SERVICES OF THE SITE, ANY PRODUCTS, OR HYPERTEXT LINKS TO OTHER OUTSIDE WEBSITES. RHEEM AND ITS AFFILIATES AND THEIR EMPLOYEES AND AGENTS DISCLAIM ANY EXPRESS OR IMPLIED WARRANTIES OF ANY KIND OR NATURE WHATSOEVER, INCLUDING, WITHOUT LIMITATION, WARRANTIES RELATED TO ANY COURSE OF DEALING, USAGE OR TRADE PRACTICE, AND IMPLIED WARRANTIES OF NONINFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. MOREOVER, RHEEM DOES NOT REPRESENT OR WARRANT THAT YOUR ACCESS TO THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE AND MATERIAL ACCESSIBLE TO YOU ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
LIMITATION OF LIABILITY. RHEEM AND ITS AFFILIATES WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OR PERFORMANCE OF, OR THE INABILITY TO USE, THE SITE, THE PRODUCTS, OR INFORMATION OR FUNCTIONS ON SUCH SITE, EVEN IF RHEEM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL RHEEM AND ITS AFFILIATES’ TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT, OR OTHERWISE, EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR ACCESSING THE SITE OR PURCHASING PRODUCTS.
Indemnification. You agree, at your expense, to indemnify, defend, and hold harmless Rheem, its officers, directors, employees, agents, affiliates, distributors, dealers, and licensees from and against any judgment, losses, deficiencies, damages, liabilities, costs and expenses (including reasonable attorneys’ fees and expenses) incurred in connection with or arising from any claim, demand, suit, action, or proceeding arising out of your breach of these Terms and Conditions or in connection with your use of this website, Application or any product, including the Products, or service related thereto.
General. These Terms and Conditions and all information on the Site or Application are governed by and will be construed in accordance with the laws of the State of Georgia and of the United States of America, without regard to conflict of law principles. Although users outside of the United States may have access to the Site or Products, the information contained herein is intended only for use by residents of the United States. Rheem specifically reserves all rights to limit provision of our Products to select persons, countries or geographic regions. The venue for any matter relating to or arising from this site will be in the state or federal court of competent jurisdiction in the State of Georgia.
Waiver/Severability. The waiver by either party of a breach or right under these Terms and Conditions will not constitute a waiver of any subsequent breach or right. If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be severed from the remainder of these Terms and conditions, which will otherwise remain in full force and effect.
Entire Agreement. These Terms and Conditions constitute the entire agreement between you and Rheem concerning the use or access of this website or Application.
Reservation of Rights. Any rights not expressly granted herein are reserved.
Availability. This Application is available to handheld mobile devices running Apple® iOS and Android® OS operating systems and web accessible devices. Rheem will use reasonable efforts to make the Application available at all times. However, you acknowledge the Application is provided over the internet and mobile networks and so the quality and availability of the Application may be affected by factors outside Rheem’s reasonable control. Rheem does not accept any responsibility whatsoever for unavailability of the Application, or any difficulty or inability to download or access content or any other communication system failure which may result in the Application being unavailable.
System Requirements. In order to use the Application, you are required to have a compatible mobile telephone or handheld device, internet access, and the necessary minimum specifications (“Software Requirements”). The Software Requirements are as follows: Apple iOS or Android OS; Language: English. As the Application is updated, the System Requirements may also be updated. You are responsible for downloading or acquiring the appropriate updates to your mobile or web accessible device to continue use of the Application. The Application software may be upgraded from time to time, without notice to you, to add support for new functions and services.
Arbitration Agreement. Any controversy or claim arising out of or relating to the Terms and Conditions shall be finally resolved by binding arbitration following the parties’ best efforts to settle such dispute, claim, question or disagreement. If a binding arbitration occurs, it shall be administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules and its procedures for consumer disputes, except for any rules or procedures permitting class actions or otherwise contradictory to the Terms and Conditions. An arbitrator shall wield exclusive authority to resolve all disputes, including whether this or any other provision contained in the Terms and Conditions is void or voidable. The arbitrator’s award shall be binding and entered as a judgment in any court of competent jurisdiction and in accordance with the Governing Law and Jurisdiction clause of the Terms and Conditions.
You understand that, absent this Arbitration Agreement provision, they may otherwise have the right to sue in a court of law, and may have the right to a trial by jury. While arbitration is intended to be more cost-effective, in some instances the cost of arbitration may exceed the cost of civil litigation in a court. Moreover, the rules and procedures of arbitration may limit discovery.
Waiver of Class Remedies. You agree that any arbitration shall be conducted only in their individual entity capacities, and the parties expressly forego the right or option to file or join a class action or other representative action. Should any court or arbitrator determine that the class action waiver set forth in this section is void or otherwise unenforceable, or that an arbitration can proceed on a class basis, then the arbitration provision shall be deemed null and void in its entirety, and the parties shall be deemed to have not agreed to arbitrate any dispute.
As an exception, notwithstanding the parties’ decision to resolve all disputes through arbitration, relief may also be sought in a small claims court for disputes or claims within that court’s jurisdiction—subject to the Governing Law and Jurisdiction clause of the Terms and Conditions.
Contact Us. For further information or to contact us with questions, concerns, or comments, please contact us at https://www.rheem.com/contact. Although Rheem will, in most circumstances, be able to receive your email or other information provided through the Site, Rheem does not guarantee that it will receive all such email or other information timely and accurately. Rheem shall not be legally obligated to read, act on, or respond to any such email or other information.
Use of this site or Application signifies your agreement to these Terms and Conditions.
California Transparency in Supply Chains Act Disclosure
Transparency in Supply Chains
Rheem will not tolerate human trafficking or slavery in its operations or its suppliers’ operations. Rheem encourages all of its procurement employees to be vigilant regarding human trafficking and slavery in Rheem’s supply chain and to report any suspected human trafficking or slavery to the General Counsel. The company will not retaliate against employees who report suspected human trafficking or slavery in the Rheem supply chain.
The following disclosures are made pursuant to the California Transparency in Supply Chains Act of 2010 (Section 1714.43 of the California Civil Code) (referred to in this disclosure as the “Act”).
To what extent, if any, does Rheem:
(1) Engage in verification of product supply chains to evaluate and address risks of human trafficking and slavery? Rheem does not at this time engage in verification of product supply chains to evaluate and address risks of human trafficking and slavery.
(2) Conduct audits of suppliers to evaluate supplier compliance with company standards for trafficking and slavery in supply chains.While Rheem employees conduct periodic site visits and audits of certain of our suppliers, Rheem does not specifically audit suppliers for compliance with company standards for human trafficking and slavery. If there is any reason to suspect that a supplier is not complying with human trafficking and slavery standards, then Rheem will address the matter with the supplier.
(3) Require direct suppliers to certify that materials incorporated into the product comply with the laws regarding slavery and human trafficking of the country or countries in which they are doing business. Rheem generally requires suppliers to be in compliance with all applicable laws and regulations and has requested certification from suppliers that they comply with applicable laws regarding slavery and human trafficking.
(4) Maintains internal accountability standards and procedures for employees or contractors failing to meet company standards regarding slavery and trafficking. Rheem employees are required to acknowledge and adhere to its Code of Business Conduct and Ethics (the “Code of Conduct”). While the Code of Conduct does not specifically address human trafficking and slavery, it does require that employees abide by the applicable laws and regulations in each country in which Rheem does business and report any suspected violations.
(5) Provides company employees and management, who have direct responsibility for supply chain management, training on human trafficking and slavery, particularly with respect to mitigating risks within the supply chains of products. Rheem is working to develop and implement training for members of its supply chain workforce to recognize and mitigate human trafficking and slavery risks in the supply chain.
Rheem Manufacturing Company (including its subsidiaries) (“Rheem”) is committed to providing quality products and conducting business honestly, fairly and with integrity. This Supplier Code of Conduct (“Code”) applies to all suppliers who are part of Rheem’s supply chain and sets forth Rheem’s standards and expectations with respect to key areas of corporate responsibility. Rheem also encourages its suppliers to act responsibly towards the environment by reducing their impact to the environment and appreciates any documentation that demonstrates efforts to reduce environmental impact. Suppliers must communicate these standards to all employees who work on the Rheem account.
COMPLIANCE WITH LAWS AND REGULATIONS Rheem suppliers must comply with all applicable laws and regulations.
LABOR PRACTICES Rheem expects suppliers to respect its workers and to be in compliance with the specific requirements relating to employment and working conditions set out below. It is important that suppliers demonstrate their commitment to human rights and safety in the workplace.
Supplier will fairly compensate its workers, by meeting or exceeding all applicable laws and regulations governing wages and overtime payment for workers.
Supplier will comply with all applicable legal limits for working hours and days of service.
Suppliers shall adhere to the minimum legal employment age limit.
Supplier will comply with all laws, including all employment, social security and welfare laws and regulations, in every country and jurisdiction in which supplier operates.
Supplier will be committed to a workforce free of harassment and unlawful discrimination and treat employees with dignity and respect.
Supplier must provide a safe and healthy working environment in accordance with applicable laws and regulations.
Supplier is encouraged to provide recycling programs and engage its employees to participate in efforts to minimize the environmental footprint of its facilities.
Supplier will not use, directly or indirectly, forced, slave or child labor or engage in human trafficking.
ENVIRONMENTAL AND SUSTAINABILITY Suppliers shall comply with all applicable laws, regulations and international standards regarding environmental protection. We expect Suppliers to identify, understand and actively work towards reducing their impact on the natural environment. Any certifications, corporate goals and/or initiatives that show energy efficiency efforts, water efficiency and conservation efforts, emissions reductions, as well as environmental and sustainability commitments are encouraged.
PRIVACY AND SECURITY Supplier will commit to protecting the reasonable privacy expectations of personal information of everyone with whom it does business, including Rheem employees.
FCPA, ANTI-CORRUPTION AND BRIBERY Supplier shall abide by all applicable anti-corruption regulations and laws of the countries in which it operates, including Foreign Corrupt Practices Act (“FCPA”) and applicable international anti-corruption laws, rules and conventions. Supplier shall not engage in any form of corruption, extortion, embezzlement, or bribery, including any payment or other form of benefit conferred on any government official for the purpose of influencing decision making in violation of law.
GIFT & ENTERTAINMENT POLICY; CONFLICT OF INTEREST Rheem seeks to conduct business in accordance with high ethical standards. Rheem expects suppliers, in their dealings with Rheem employees to adhere to Rheem’s Gift & Entertainment Policy. As such, Suppliers may not, directly or indirectly, offer anything of value, including without limitation cash or cash equivalent, entertainment or gratuities, to any Rheem procurement employee, except for promotional items such as items including supplier’s name or logo or other gifts of nominal value.
Supplier will not put any Rheem employee in a position that tests their loyalty to Rheem or cause violations of Rheem’s Code of Business Conduct & Ethics or applicable law. Suppliers should avoid situations where their personal and/or commercial interests may or may appear to conflict with the interests of Rheem. Suppliers shall inform Rheem of any situation that is, or may be seen as, an actual or potential conflict of interest as soon as the conflict arise.
CONFLICT MINERALS Supplier will comply with all applicable laws and regulation, as well as applicable requirements, intended to address the humanitarian and commercial concerns, specifically as it relates to Conflict Minerals, including regulations passed by the US Securities and Exchange Commission.
ETHICAL CONCERNS Supplier will inform Rheem in a timely manner of any ethical concerns involving or affecting Rheem, even if the concern does not involve the supplier. Suppliers must also provide reasonable assistance to Rheem to investigate concerns involving supplier and Rheem. Suppliers are encouraged to raise concerns with Rheem management or by calling the Rheem Ethics Helpline at 1-800-461-9330 within the U.S. or Canada. Additional international dialing instructions can be displayed in your preferred language at http://www.rheemethics.com/. You can also report your concerns at http://www.rheemethics.com/.
Rheem may change the requirements of this Code from time to time. All suppliers must be able to demonstrate compliance with these requirements at the request of Rheem.
In addition, Rheem reserves the right to terminate its business relationship with any supplier who is unwilling to comply with these requirements.
Revised: July 2023
CODE DE CONDUITE DU FOURNISSEUR
Dernière revision: juillet 2023
Rheem Manufacturing Company (y compris ses sociétés affiliées) (« Rheem ») s’engage à fournir des produits de qualité et à exercer ses activités honnêtement, équitablement et avec intégrité. Ce Code de conduite des fournisseurs (« code ») vise les fournisseurs qui font partie de la chaîne d’approvisionnement de Rheem, et énonce les normes et attentes de Rheem par rapport aux concepts clés qui sous-tendent la responsabilité des entreprises. De plus, Rheem encourage ses fournisseurs à respecter l’environnement en réduisant leur impact et apprécie toute documentation montrant des efforts en ce sens. Les fournisseurs sont tenus de communiquer ces normes à leurs employés qui travaillent pour le compte de Rheem.
RESPECT DE LA LÉGISLATION
Les fournisseurs de Rheem doivent se conformer aux lois et à la réglementation en vigueur.
PRATIQUES DE TRAVAIL
Rheem s’attend à ce que ses fournisseurs respectent ses travailleurs et se conforment aux exigences relatives à l’emploi et aux conditions de travail énoncées dans les présentes. Chaque fournisseur est tenu de respecter les droits de la personne et de prendre des mesures de sécurité au travail.
Le fournisseur s’engage à rémunérer ses travailleurs équitablement, et à respecter les lois et la réglementation en vigueur sur le paiement des salaires et des heures supplémentaires.
Le fournisseur respectera les balises officielles sur les horaires de travail.
Les fournisseurs doivent respecter l’âge minimum légal d’emploi.
Chaque fournisseur est tenu de respecter les lois, notamment la réglementation sur l’emploi, la sécurité sociale et le bien-être, dans les pays et les régions où il exerce ses activités.
Le fournisseur s’engage à fournir un environnement de travail sans harcèlement ou discrimination, et à traiter les employés avec dignité et respect.
Le fournisseur doit fournir un environnement de travail sain et sécuritaire, conformément à la réglementation en vigueur.
Nous encourageons les fournisseurs à instaurer un programme de recyclage et à inciter leurs employés à participer aux efforts d’amélioration de l’empreinte écologique dans leurs installations.
Il est formellement interdit aux fournisseurs d’avoir recours, directement ou non, au travail forcé, à l’esclavage, au travail des enfants ou au trafic humain.
EMPREINTE ÉCOLOGIQUE
Chaque fournisseur doit respecter les lois, la réglementation et les normes internationales en vigueur concernant la protection de l’environnement. Nous exigeons de nos fournisseurs qu’ils fassent un suivi, qu’ils comprennent et qu’ils posent des gestes concrets pour réduire leur impact environnemental. Nous encourageons les fournisseurs à se faire certifier, à se fixer des objectifs et à lancer des initiatives qui montrent leurs efforts d’efficacité énergétique, de gestion et de conservation de l’eau, de réduction des émissions, ainsi que leur engagement envers l’environnement.
PROTECTION DE LA CONFIDENTIALITÉ
Le fournisseur s’engage à protéger raisonnablement les renseignements personnels de tous ceux avec qui il fait affaire, y compris ses fournisseurs, clients et employés.
FCPA, LUTTE CONTRE LA CORRUPTION
Le fournisseur doit respecter les règlements et les lois anticorruption en vigueur dans chaque pays où il exerce des activités, notamment la Foreign Corrupt Practices Act (« FCPA »), ainsi que les lois, règlements et conventions internationales en matière de lutte contre la corruption. Le fournisseur ne saurait se livrer à quelque forme de corruption, d’extorsion, de détournement de fonds ou de machination que ce soit, notamment le paiement ou la procuration d’avantages à un fonctionnaire dans le but d’influencer une prise de décision contraire à la loi.
POLITIQUE SUR LES CADEAUX, GRATIFICATIONS ET CONFLITS D’INTÉRÊTS
Rheem souhaite respecter les normes éthiques les plus élevées dans l’exercice de ses fonctions. Rheem exige de ses fournisseurs qu’ils respectent sa politique sur les cadeaux, gratifications et conflits d’intérêts dans leurs relations avec ses employés. À ce titre, il est interdit aux fournisseurs d’offrir, directement ou non, quoi que ce soit de valeur, notamment des sommes d’argent, un équivalent au comptant, du divertissement ou des gratifications aux employés du service d’approvisionnement de Rheem, sauf les articles promotionnels arborant le nom ou le logo du fournisseur, et autres cadeaux de valeur négligeable.
Les fournisseurs ne sauraient tenter les employés de Rheem, mettre à l’épreuve leur loyauté ou causer une violation du Code de conduite des affaires et d’éthique de Rheem ou de la loi. Les fournisseurs doivent éviter toute apparence de conflit d’intérêts. Le cas échéant, les fournisseurs doivent informer Rheem de toute situation constituant ou pouvant donner l’apparence d’un conflit d’intérêts, avéré ou non.
MINÉRAUX STRATÉGIQUES
Le fournisseur doit respecter les lois et la réglementation en vigueur, ainsi que les exigences afférentes, qui régissent les considérations humanitaires et commerciales concernant les minéraux stratégiques, notamment la réglementation adoptée par la Securities and Exchange Commission.
CONSIDÉRATIONS ÉTHIQUES
Advenant un conflit éthique impliquant Rheem, le fournisseur doit informer Rheem sans retard même si la situation ne le concerne pas directement. Les fournisseurs sont aussi tenus d’assister Rheem dans toute enquête sur un manquement éthique impliquant un fournisseur et Rheem. Nous encourageons les fournisseurs à faire part de leurs préoccupations à la direction de Rheem ou en appelant le service d’éthique de Rheem au 1-800-461-9330 aux États-Unis ou au Canada. Des instructions pour les appels internationaux peuvent être affichées dans votre langue à l’adresse suivante: http://www.rheemethics.com/. Vous pouvez aussi faire part de vos préoccupations ici: http://www.rheemethics.com/.
Rheem se réserve le droit de modifier le contenu du présent code. Si Rheem le demande, le fournisseur doit pouvoir prouver qu’il respecte les exigences de Rheem.
De plus, Rheem se réserve le droit de mettre fin à sa relation d’affaires avec tout fournisseur qui refuserait de se conformer à ces exigences.
Terms and Conditions for Service Providers
1. ACCEPTANCE – TO THE EXTENT RHEEM HAS PURCHASED OR WILL PURCHASE FROM SERVICE PROVIDER THE SERVICES AS MORE FULLY DESCRIBED IN A QUOTE OR PROPOSAL AGREED TO BY THE PARTIES (“SERVICES”) THESE TERMS AND CONDITIONS SHALL GOVERN THE PROVISION OF THE SERVICES BY SERVICE PROVIDER. “RHEEM” SHALL MEAN RHEEM MANUFACTURING COMPANY AND ANY OF ITS SUBSIDIARIES AND AFFILIATES PURCHASING SERVICES FROM SERVICE PROVIDER HEREUNDER. ANY OF THE FOLLOWING ACTS BY SERVICE PROVIDER SHALL CONSTITUTE ACCEPTANCE OF THESE TERMS AND CONDITIONS: SIGNING AND RETURNING A COPY OF A RHEEM ISSUED PURCHASE ORDER; PERFORMANCE OF ANY OF THE SERVICES ORDERED; OR RETURNING ANY FORM OF ACKNOWLEDGEMENT. ACCEPTANCE OF THESE TERMS IS LIMITED TO THE TERMS AND CONDITIONS CONTAINED HEREIN. ANY ADDITIONAL OR DIFFERENT TERMS OR CONDITIONS IN SERVICE PROVIDER’S ACKNOWLEDGEMENT, GENERAL TERMS AND CONDITIONS OF SERVICE, INVOICE, ANY PRIOR PROPOSAL OR IN ANY OTHER SERVICE PROVIDER DOCUMENT ARE HEREBY REJECTED AND SHALL NOT BE BINDING ON RHEEM. Rheem’s blanket purchase agreement, release, or purchase order (collectively, “Order”) and these Terms and Conditions (the “Terms and Conditions”) constitute the entire agreement between the Service Provider and Rheem with respect to its subject matter except for any quote, statement of work, or proposal which expressly incorporates these Terms and Conditions and which is also executed by an authorized representative of Rheem (“Quote”). To the extent of any conflict between these Terms and Conditions and any written services agreement that has been negotiated and executed by authorized representatives of Rheem and Service Provider that governs the services referenced herein, the terms contained in said services agreement will control. To the extent of any conflict between these Terms and Conditions and any Quote, these Terms and Conditions will control.
2. SERVICES. The Services shall include the completion and delivery of all deliverables, work product, results and other materials that are prepared by or on behalf of Service Provider in the course of performing the Services for Rheem (the “Deliverables”), which shall include, without limitation, those Deliverables that may be specified in a quote, proposal, statement of work, or other agreement between the parties. Delivery of Services will be considered on time if Services are performed at the destination designated by Rheem no later than the performance date specified in the Order. If Service Provider fails to perform the Services as scheduled, Rheem may assess such amounts as may be set on the face of an order or release as liquidated damages for the agreed delay period. The parties agree that such amounts, if assessed, are an exclusive remedy for the agreed delay period; are a reasonable pre-estimate of the damages Rheem will suffer as a result of delay based on circumstances existing at the time the order or release was issued by Rheem; and are to be assessed as liquidated damages and not as a penalty. In the absence of agreed liquidated damages, Rheem shall be entitled to recover damages that it incurs as a result of Service Provider’s failure to perform as scheduled.
3. PRICES – The prices contained in Rheem’s Order shall be considered as maximum prices not subject to upward revision and include all insurance, import fees, customs duties and taxes. No extra charges of any kind will be allowed unless specifically agreed in writing by Rheem. All expenses incurred by Service Provider in performing the Services covered by an Order shall be included in the fees set forth in the Order. No federal, state or local taxes on the Services performed hereunder shall be included in any invoice rendered unless specifically itemized. If Rheem furnishes Service Provider an exemption certificate, or any similar proof of exemption with respect to any federal, state or local tax included in any such invoice, such invoice shall be adjusted to eliminate such tax.
4. WARRANTY – Service Provider represents, warrants, and covenants, for itself, its employees, subcontractors and agents that: (a) it is not contractually prohibited from engaging in the Services, and that it is not a party to any agreement or under any obligation which conflicts with these Terms and Conditions or which prohibits Service Provider from carrying out its responsibilities; (b) it is fully able to furnish the Services, including holding all necessary licenses and permits required by applicable governmental authorities (and all such licenses and permits are in full force and effect); (c) none of the Services, including Deliverables, to be furnished or created hereunder will infringe upon any intellectual property rights of any third party or misappropriate a third party’s trade secrets; (d) the Services, and Service Provider’s performance hereunder, will comply with all applicable laws; (e) the Services will be performed consistent with generally prevailing professional and industry standards; (f) the Services will meet the service level agreements, if any, as agreed by parties; (g) Service Provider will devote sufficient resources to ensure that the Services are performed in a timely and reliable manner; and (h) Rheem will receive good and valid title to all Deliverables, free and clear of all encumbrances and liens of any kind.
5. ACCEPTANCE— If Rheem determines that any Service does not conform to the Order, or specifications or other requirements applicable to the Service or requested by Rheem, or any performance criteria published by Service Provider (collectively, “Specifications”), Rheem may reject such Service by written notice to Service Provider. Service Provider will, at its expense, re-perform the applicable Services and repair any applicable work product within a reasonable time period after its receipt of such notice, such period of time not to exceed five (5) days, subject to Rheem’s right to reject the corrected Services in accordance with this Section. If Rheem accepts a Service, Rheem will attempt to notify Service Provider in writing (“Acceptance” or “Accepted”); however, Rheem’s Acceptance of any non-conforming Service shall not constitute a waiver of its right to reject future Services. Service Provider shall be responsible for the delivery (including cost) of all physical or tangible work product (as applicable) and shall maintain insurance against loss in transit to the designated destination, including all expenses relating thereto.
6. DESIGN AND INVENTION RIGHTS – Service Provider agrees to communicate promptly to Rheem full details of any design or invention (whether or not patentable) conceived or first reduced to practice by Service Provider or any of its employees in connection with the performance of the Services. Service Provider shall assign or cause to be assigned, and hereby assigns, to Rheem without further compensation all right, title and interest of Service Provider or its employees and contractors in and to all intellectual property rights of any design or invention generated in connection with the performance of the Services, and to the Deliverables, and will perform or cause to be performed all acts (at Rheem’s expense) and execute or cause to be executed all papers which are necessary to vest in Rheem’s full right, title and interest therein, including the patenting thereof.
7. DRAWINGS AND DATA. Rheem retains all rights in drawings, engineering instructions, specifications and other data furnished to Service Provider by Rheem and no such drawings, engineering instructions, specifications or other data shall, without Rheem’s written permission to Service Provider, be reproduced or in any way used, in whole or in part, in connection with Services performed to others, and must be returned to Rheem immediately upon Rheem’s request.
8. MATERIALS AND TOOLS. If Rheem furnishes Service Provider special dies, molds, jigs, tools, test equipment, and the like, or pays for such items, title thereto shall remain or vest in Rheem, and Service Provider shall identify, maintain and preserve such items. Such items must be repaired, renewed and fully insured against loss and damage at Rheem’s direction and are subject to removal at any time upon demand by Rheem.
9. CONFIDENTIALITY – Any proprietary, non-public information furnished to Service Provider, including but not limited to specifications, drawings, sketches, models, samples, tools, technical information, methods, processes, techniques, shop practices, plans, know-how, trade secrets, or data, written, oral or otherwise (collectively, the “Confidential Information”) remain Rheem’s property. All copies of such Confidential Information, in written, graphic or other tangible form, must be immediately returned to Rheem upon its request. The Confidential Information shall be kept confidential by Service Provider, shall be used only in the fulfillment of the Services, and may be disclosed or used for other purposes only upon such terms as may be agreed upon between Rheem and Service Provider in writing. To the extent Service Provider has access to personal data, as such term is defined herein, the terms and conditions contained in the Privacy Terms attachment shall apply.
10. COMPLIANCE WITH LAWS – Service Provider certifies that the Services to be rendered hereunder are in compliance with all applicable federal, state, and local laws, rules and regulations, whether now in force or hereinafter enacted, including, without limitation, the Fair Labor Standards Act of 1938; the Civil Rights Act of 1964; the Federal Food, Drug and Cosmetic Act; the Occupational Safety and Health Act of 1970; The Dodd-Frank Wall Street Reform and Consumer Protection Act, Section 1502 and related Securities and Exchange Commission (SEC) rules (Conflict Mineral Law); U.S. Foreign Corrupt Practices Act of 1977; and the California Safe Drinking Water and Toxic Enforcement Act of 1986 (“Proposition 65”). Service Provider shall indemnify, hold harmless, and defend Rheem from all losses, expenses, damages, costs, liabilities, claims, settlements, awards and judgments arising or otherwise related to non-compliance with applicable laws. Service Provider further certifies that its price to Rheem hereunder is proper under all applicable laws,and is in compliance with any current federal pricing policy or law directed at controlling or stabilizing prices.
11. INDEMNIFICATION – Service Provider shall indemnify, defend, and hold harmless Rheem and its employees, officers, directors, agents, distributors, dealers, customers, end-users, successors and assigns (the “Rheem Indemnitees”) from and against any and all Claims and the Litigation Costs arising from said Claims suffered by or brought against any Rheem Indemnitee to the extent based on (i) a claim that any Service performed by Service Provider, as well as any system, device or process related to the performance thereof, constitutes an infringement or misappropriation of any patent, copyright, trademark, trade secret or other intellectual property right of any third party, (ii) for actual or alleged personal injuries, deaths or property damage of any sort, kind or description as a result of any Services; (iii) the negligence of Service Provider; and (iv) any breach of these Terms and Conditions by Service Provider. For purposes of this Section, the term “Claim” shall mean any and all claims, suits, and proceedings and the term “Litigation Costs” shall mean any and all damages, costs, and expenses, including without limitation attorneys’, experts’, consultants’, and court reporters’ fees, awards, settlements and judgments.
12. INSURANCE. Service Provider agrees to procure and maintain at the Service Provider’s own expense the following insurance coverages with companies acceptable to Rheem: (i) workers’ compensation with statutory limits and employers liability insurance with a limit of not less than $500,000 per accident, (ii) commercial general liability with coverage at least as broad as Insurance Service Office (ISO) form CG 00 01 04 13 on an “occurrence” basis, including products-completed operations and for personal injury and property damage with limits of at least $2,000,000 per occurrence, (iii) automobile liability covering any auto, or if the Service Provider does not have any autos, hired and non-owned autos, with a combined single limit of at least $1,000,000 (iv) professional liability errors and omissions coverage for the Services performed (if professional services are provided) with a limit of at least $1,000,000 (v) crime or fidelity bond (covering employee dishonesty) with a limit of at least $1,000,000 and (vi) any other forms of insurance requested by Rheem. If Service Provider maintains higher insurance limits than the minimums required by these Terms and Conditions, Rheem requires and shall be entitled to coverage for the higher limits maintained. With the exception of workers compensation, professional liability, crime/fidelity bond and network security and privacy liability (if applicable), such insurance will include Rheem, its affiliates, subsidiaries, shareholders, directors, officers and employees as Additional Insured. Additional Insured status will be provided on ISO form CG 20 10 11 85 or equivalent for General Liability. All insurance required by Rheem will include any necessary endorsements so that coverage is primary and so that the insurer will not seek any contribution from any insurance or self-insurance maintained by Rheem. To the extent any losses are covered by Service Provider’s insurance policies, Service Provider waives any right against Rheem for damages and shall require similar waivers by sub-contractor(s) (if any). Service Provider agrees to obtain any endorsement that might be necessary so that any insurance policies required by Rheem shall permit and recognize such waivers of subrogation. Service Provider agrees to provide Rheem with Certificates of Insurance and any amendatory endorsement or copies of applicable policy language to evidence the insurance coverage required upon request. All Certificates of Insurance and endorsements shall be delivered to Rheem prior to the commencement of the Services under the applicable Order and with any insurance policy renewal thereafter. Service Provider also agrees to provide advance written notification to Rheem should any of the insurance policies required by these Terms and Conditions be canceled or non-renewed. These insurance requirements are subject to amendment or waiver only if so approved in writing by Rheem. Acceptance of a Certificate of Insurance by Rheem does not constitute an amendment or waiver of any insurance requirement.
13. SECURITY—Service Provider shall conduct a police record check on all prospective employees. While at Rheem’s facilities, a photo identification badge shall be issued and all employees shall be uniformed so that they may easily be identified as employees of Service Provider. While at the Rheem’s facilities, Service Provider and all of its employees and subcontractors shall adhere to the portions of Rheem’s Code of Business Conduct and Ethics applicable to contractors, as well as any security and privacy policies required and communicated to Service Provider.
14. SUBCONTRACTORS – Service Provider may not delegate or subcontract any obligation to perform any of the Services pursuant to another party without prior written consent of the Rheem, in each instance. To the extent any Services hereunder are performed by a subcontractor, Service Provider shall ensure that such subcontractor complies with these Terms and Conditions, all Privacy Laws (as defined in the Privacy Terms attachment), and industry standards. Service Provider shall remain fully liable and obligated to Rheem for the timely and proper performance of all of its obligations, even if such obligations are delegated to a subcontractor. Service Provider shall remain liable for the acts or omissions of any person or entity to which Service Provider delegates or subcontracts any such obligation. At Rheem’s written request, Service Provider shall audit a service provider’s compliance with its obligations, described above, and provide Rheem with the audit results.
15. LIMITATION – In no event shall Rheem’s aggregate liability for any loss or damage arising out of or in connection with or resulting from the Services or any applicable Order exceed the price allocable to the Services or portion thereof which gives rise to the claim. Rheem shall not be liable for interest charges or penalties of any description. No lawsuit may be brought against Rheem on account of any breach by Rheem unless the suit is instituted within two years of the date of the breach.
16. TERMINATION – Rheem may, at its option, terminate any Order or Quote upon 15 days’ written notice to Service Provider without penalty unless a Quote expressly provides otherwise. Rheem shall have no liability to Service Provider in connection with termination of the Order or Quote, except that Rheem will remain obligated to pay, in accordance with the agreed upon payment terms, for any Services ordered and properly performed before the termination date but that are unpaid as of the termination date. Service Provider waives all termination claims not specifically reserved under these Terms and Conditions. Upon termination of any Order or Quote, or completion of the Services under an applicable Order or Quote, Service Provider shall promptly (i) deliver to Rheem all Deliverables (whether complete or incomplete) and all hardware, software, tools, equipment or other materials provided for use by Rheem; (ii) deliver to Rheem all tangible documents and materials (and any copies) containing, reflecting, incorporating or based on the Confidential Information; and (iii) permanently erase all of the Confidential Information from Service Provider’s computer systems.
17. RELATIONSHIP— The parties intend that the relationship between them created under any Order is that Service Provider is only an independent contractor of Rheem, and nothing contained herein is intended to create any other relationship between the parties. Service Provider is not entitled to receive from Rheem any insurance coverage, pension, profit sharing, paid vacation, sick leave, disability or other benefits normally provided by Rheem to its officers or employees.
18. ASSIGNMENT – Service Provider shall not, without prior written consent of Rheem, assign or pledge any Order or any of Service Provider’s right or obligations hereunder. Any assignment or attempted assignment made without such consent shall be void as to Rheem.
19. GOVERNING LAW – The validity, performance and all matters relating to the interpretation and effect of any Order or these Terms and Conditions and all further documents executed pursuant to it shall be construed and interpreted in accordance with the laws of the State of Delaware, United States, excluding its rules on the conflict of laws.
20. CODE OF CONDUCT – Service Provider shall comply with Rheem’s Supplier Code of Conduct, which can be viewed at http://www.rheem.com/about/legal, in providing Services under any Order. Any violation of the Code of Conduct may cause Rheem to cease doing business with Service Provider.
21. GENERAL – The invalidity of any provision contained in any Order will not affect the validity of any other provision. Rheem’s failure to insist on performance of any term or condition or to exercise any right or privilege shall not waive any such term, condition, right or privilege. These Terms and Conditions may be amended or modified only by a written instrument separately signed by Rheem or Service Provider. Service Provider shall not subcontract or assign its rights and obligations under any Order, in whole or in part, without Rheem’s consent. The provisions of Sections 3, 4, 6-12, 15, 16, 17, 19 and 21 survive termination of the Order or completion of the Services.
Privacy Terms
These Privacy Terms set forth the terms and conditions relating to the privacy, confidentiality, and security/disposal of Personal Data associated with the Services rendered by Service Provider pursuant to the Terms and Conditions. Capitalized terms used but not defined herein, shall have the respective meanings given to them in the Terms and Conditions.
1. PERSONAL DATA. “Personal Data” shall mean any information which: (i) can be used to identify, relates to, describes, is capable of being associated with or could reasonably be linked to, directly or indirectly, a particular individual or household; or (ii) is subject to the Privacy Laws or, where applicable, the then current Payment Card Industry Data Security Standard of the PCI Security Standards Council.
2. COMPLIANCE. Service Provider hereby warrants that Service Provider shall comply with all applicable federal, state, provincial and local laws, rules, and regulations, as the same may be amended or supplemented from time to time, pertaining in any way to the privacy, confidentiality, security, management, disclosure, reporting, and any other obligations related to the possession or use of Personal Data.
3. INFORMATION SECURITY PROGRAM. Service Provider shall not at any time use or disclose Personal Data for any purpose other than solely as necessary for the performance of its obligations under the Terms and Conditions and shall destroy all Personal Data following use as permitted under these terms and certify that destruction to Rheem upon request. Service Provider is prohibited from selling Personal Data and retaining, using or disclosing Personal Data outside of the direct business relationship as contemplated by the Terms and Conditions and applicable Order. Service Provider certifies that it understands these restrictions and will comply with said restrictions. Service Provider hereby warrants, represents and covenants that it has and will maintain a comprehensive information security program, including appropriate policies, procedures, and risk assessments that are reviewed at least annually, and that complies with applicable Privacy Laws. At a minimum, Service Provider’s information security program shall include appropriate administrative, technical, physical, organizational and operational safeguards and other security measures.
4. PROCESSING PERSONAL DATA. Taking into account the nature of the processing of Personal Data, Service Provider will promptly assist Rheem by taking appropriate technical and organizational measures, insofar as this is possible, for the fulfilment of Rheem’s obligations to respond to such verifiable requests to Rheem by individuals for exercising their rights under the California Consumer Privacy Act (“CCPA”) and/or California Privacy Rights Act (“CPRA”) or other applicable Privacy Laws (such as rights to access their Personal Data) and will provide a copy of such information in a portable and “readily usable” format. Service Provider shall also notify their own service providers or contractors to take certain appropriate actions, insofar as this is possible, for the fulfilment of Rheem’s obligations. In addition, if requested by Rheem, Service Provider will facilitate the fulfillment of deletion requests of a consumer’s Personal Data in Vendor’s records under CCPA, CPRA or other applicable Privacy Laws.
5. INFORMATION SECURITY INCIDENT NOTIFICATION. Service Provider shall immediately notify Rheem when it becomes aware of an Information Security Incident. Such notice shall summarize in reasonable detail the effect on Rheem, if known, of the Information Security Incident and the corrective action taken or to be taken by Service Provider. Service Provider shall promptly take all necessary and advisable corrective actions and shall cooperate fully with Rheem in all reasonable and lawful efforts to prevent, mitigate or rectify such Information Security Incident. The content of any filings, communications, notices, press releases or reports related to any Information Security Incident must be approved by Rheem in writing prior to any publication or communication thereof. Without limiting Vendor’s indemnification obligations under the Terms and Conditions, Service Provider shall be responsible for all costs associated with provision of any notice required in connection with any Information Security Incident, and any related remediation and investigation thereof. An Information Security Incident shall mean any actual or suspected unauthorized processing, loss, use, disclosure, alteration, destruction or other compromise or acquisition of or access to any Personal Data or actual or suspected intrusion by an unauthorized third party into Service Provider’s computers, networks, servers or IT resources.
6. PERSONAL DATA ACCESS RESTRICTIONS. Service Provider shall cause all personnel or third parties, acting at Service Provider’s direction, to comply with all Privacy Laws, abide by Service Provider’s obligations under these terms, and to be bound in writing by privacy, confidentiality and other obligations sufficient to protect and maintain the integrity of the Personal Data in accordance with the terms and conditions herein. Service Provider shall ensure that all personnel who are authorized to access Personal Data have a business need to know and may only use the Personal Data for permittable purposes pursuant to the performance of its obligations. Except as specifically contemplated in provision of the Service Provider’s Services, Service Provider agrees that it will not, and will not allow any Service Provider personnel or other third party acting at its direction to, transfer or use Personal Data (or access Personal Data from) outside of the United States without the prior express written consent of Rheem. To the extent the services involve remote access to a Rheem IT resource or system, the parties shall agree upon an encryption mechanism for use in exchanging any Personal Data and any other information in accordance with these terms. Service Provider shall use the approved encryption mechanism for all such communications. In addition, Service Provider shall take all reasonable precautions to prevent transmission of a computer virus, malware, or other malicious code to a Rheem IT resource or system or any Rheem or employee where the Services contemplate access by such parties to a Service Provider IT resource or system. Prior to transmission of information to Rheem, Service Provider will use anti-virus software to check for and eradicate viruses. Furthermore, Service Provider shall prohibit its personnel from using their personal IT assets or resources to gain access to any Rheem IT resource or system. To the extent any services performed by Service Provider personnel are performed using Service Provider-owned and controlled IT assets and resources, such assets and resources shall comply with these terms. Service Provider will notify Rheem immediately if a virus, malware, or other malicious code is detected in a file sent to or received from Rheem.
7. INJUNCTIVE RELIEF. Service Provider agrees that any processing of Personal Data in violation of these terms, Rheem’s instructions or any applicable Privacy Law, or any Information Security Incident, may cause immediate and irreparable harm to Rheem for which money damages may not constitute an adequate remedy. Therefore, Service Provider agrees that Rheem may obtain specific performance and injunctive or other equitable relief for any such violation or incident, in addition to its remedies at law, without proof of actual damages. Service Provider agrees to waive any requirement for the securing or posting of any bond in connection with such remedy.
8. OWNERSHIP. As between the parties, the Personal Data, together with any intellectual property rights therein, including, but not limited to, copyrights, shall be the sole property of Rheem. Service Provider shall not have or obtain any rights therein.
Modern Slavery Report
RHEEM CANADA LTD. – RHEEM CANADA LTÉE.
ANNUAL REPORT UNDER SECTION 11 OF THE FIGHTING AGAINST FORCED LABOUR AND CHILD LABOUR IN SUPPLY CHAINS ACT (CANADA)
2024
Introduction
This annual report by Rheem Canada Ltd. – Rheem Canada Ltée. (“Rheem Canada”) is made pursuant to section 11 of the Fighting Against Forced Labour and Child Labour in Supply Chains Act (Canada) (the “Act”) for the Minister of Public Safety and Emergency Preparedness of Canada. This report covers the financial year January 1, 2024 to December 31, 2024.
Rheem Canada is a Canadian subsidiary of Rheem Manufacturing Company, a U.S. manufacturer of HVAC (i.e. heating, ventilation and air conditioning), water heating, pool and spa heating and commercial refrigeration products, with headquarters in Atlanta, Georgia. Rheem Manufacturing Company’s products are available in over 80 countries and its portfolio of brands includes Rheem®, Ruud®, Friedrich®, Raypak®, Sure Comfort®, WeatherKing®, Eemax®, Richmond®, IBC™, Intergas®, Splendid®, Solahart® EverHot®, MHG™, as well as commercial refrigeration brands Russell®, Witt®, ColdZone® and Kramer®, which are part of its Heat Transfer Products Group (HTPG®) division.1 References in this report to “Rheem”, “we”, “us” or “our” shall refer to Rheem Manufacturing Company and its affiliates (including Canadian affiliates), collectively.
Report
1. The steps the entity has taken during its previous financial year to prevent and reduce the risk that forced labour or child labour is used at any step of production of goods in Canada or elsewhere by the entity or of goods imported into Canada by the entity.
Rheem has a number of policies, procedures and/or practices in place that touch upon the risk of forced labour or child labour in the production of goods produced in or imported into Canada by its Canadian subsidiaries.
All suppliers to Rheem are required to abide by a Supplier Code of Conduct (“Supplier Code of Conduct”), which requires, amongst other things, compliance with applicable laws and regulations. A requirement to comply with applicable laws is also typically incorporated into Rheem’s supply agreements.
The Supplier Code of Conduct expressly prohibits suppliers from using, directly or indirectly, forced, slave or child labour or engaging in human trafficking. The Supplier Code of Conduct also sets out a number of other standards and expectations for supplier labour practices including, without limitation:
Fair compensation for workers by meeting or exceeding all applicable laws and regulations governing wages and overtime payment for workers;
Compliance with applicable legal limits for working hours and days of service;
Adherence to minimum legal employment age limits;
Compliance with all laws, including all employment, social security and welfare laws and regulations, in every country and jurisdiction in which the supplier operates;
Commitment to a workforce free of harassment and unlawful discrimination and treating employees with dignity and respect; and
A safe and healthy working environment in accordance with applicable laws and regulations.
The Supplier Code of Conduct also requires suppliers to inform Rheem in a timely manner of any ethical concerns involving or affecting Rheem, even if the concern does not involve the supplier, and to provide reasonable assistance in investigating concerns. Suppliers are encouraged to contact Rheem’s ethics helpline or to report concerns at http://www.rheemethics.com/.
The Supplier Code of Conduct is regularly reviewed and revised. A copy of the current Supplier Code of Conduct can be found here: https://www.rheem.com/legal/. Suppliers must be able to demonstrate compliance at Rheem’s request and Rheem reserves the right to terminate its business relationship with any supplier unwilling to comply with the Supplier Code of Conduct.
2. The entity’s structure, activities and supply chains.
(a) Structure
Rheem Canada is a private corporation governed by the Business Corporations Act (Ontario), with primary place of business at 125 Edgeware Road, Unit 1, Brampton, Ontario, Canada, L6Y 0P5. The company carries on business in Canada and as of December 31, 2024, had eighty-three (83) full-time employees and one (1) temporary worker, all within Canada. The company has no subsidiaries in Canada or otherwise, and has one affiliate in Canada, IBC Technologies Inc. (“IBC Canada”), which is managed and operated independently from Rheem Canada.
(b) Activities
Rheem Canada is a distributor of products that are manufactured by its parent company and affiliates, and an importer of said products to the extent they are manufactured outside of Canada. The company engages in sales to the extent of distribution sales only and does not manufacture products or sell directly to consumers. Its customers are wholesalers, retailers and home service providers and utility companies that sell or rent HVAC and/or water heating products to consumers.
The company has a distribution centre in Brampton, Ontario. Its workforce consists of workers on the floor of the distribution centre performing a variety of manual labour tasks (such as loading and unloading goods from delivery trucks and operating warehouse machinery) and workers engaged in non-manual labour tasks in the distribution centre and across various functions (such as finance, customer support, human resources etc.).
The products sold/distributed by Rheem Canada include water heating products, pool and spa heating products and HVAC products for residential and commercial use manufactured by related entities outside of Canada, as well as hydronic heating products, otherwise known as boilers, for residential and commercial use that are manufactured by its Canadian affiliate, IBC Canada, in Burnaby, British Columbia. While Rheem Canada does not manufacture the products that it sells in Canada, it does offer training, technical support, customer service and, together with related entity manufacturers, warranty support for said products.
(c) Supply Chain
Rheem Canada’s supply chain includes the procurement of finished products, logistics and related services, equipment and office supplies. The majority of Rheem Canada’s procurement activities, including those conducted through a shared services or buying group arrangement, and handled by the local Rheem Canada team and sourced domestically, except for finished products which, as noted above, are sourced both domestically and outside of Canada.
3. The entity’s policies and due diligence processes in relation to forced labour and child labour.
Rheem has a number of internal policies and processes in place that support the prevention or reduction of the risk of forced labour or child labour in its operations and supply chains, including those of its subsidiaries like Rheem Canada. These include the Supplier Code of Conduct described earlier in this report, the Employee Code of Conduct described below and employment screening procedures like work eligibility checks, employment conditions and appropriate workplace behaviour checks. Information about these policies and processes is available to employees through a variety of means, including as part of the onboarding process, through Rheem’s intranet and through periodic training sessions. Rheem continuously reviews these policies and processes to ensure that they are up-to-date and comply with legal requirements, market expectations and industry standards.
Rheem will not tolerate human trafficking or slavery in its operations or its suppliers’ operations. Rheem encourages all of its procurement employees to be vigilant regarding human trafficking and slavery in Rheem’s supply chain and to report any suspected human trafficking or slavery to the Chief Legal Officer of Rheem. Rheem will not retaliate against employees who report suspected human trafficking or slavery in the Rheem supply chain.
4. The parts of entity’s business and supply chains that carry a risk of forced labour or child labour being used and the steps taken to assess and manage that risk.
Rheem Canada’s business and supply chains have not been formally reviewed for the purposes of identifying parts thereof that carry a risk of forced labour or child labour, however, Rheem does have policies, procedures and/or practices in place that address such risk, which benefit its subsidiaries like Rheem Canada.
While Rheem does not at this time engage in verification of product supply chains to evaluate and address risks of human trafficking and slavery or specifically audit suppliers for compliance with company standards for human trafficking and slavery, Rheem employees do conduct periodic site visits and audits of certain suppliers. If there is any reason to suspect that a supplier is not complying with human trafficking and slavery standards, then Rheem will address the matter with the supplier. In addition, Rheem generally requires suppliers to be in compliance with all applicable laws and regulations and has requested certification from suppliers that they comply with applicable laws regarding slavery and human trafficking.
Another important tool for managing the risk of forced labour or child labour is Rheem’s Supplier Code of Conduct described earlier in this report. Also, Rheem employees are required to acknowledge and adhere to Rheem’s Code of Business Conduct & Ethics (the “Employee Code of Conduct”). While the Employee Code of Conduct does not specifically address human trafficking and slavery, it does require that employees abide by the applicable laws and regulations in each country in which Rheem does business and to report any suspected violations.
It is worth noting that for Rheem Canada specifically, the makeup and location of its workforce is such that the risk of forced labour or child labour in its operations is extremely low in comparison to other types or workers and jurisdictions. Such reasons include:
Canada has strong protections for worker and human rights;
Rheem Canada employees have freedom of movement at all times (subject to safety restrictions in the distribution centre) and are free to end their employment at any time;
Rheem Canada does not retain original copies of any important documents of its employees;
Rheem Canada complies with its legal obligations in relation to the working conditions of employees and minimum legal employment age limits;
Rheem Canada does not tolerate any forms of threatened or actual violence in the workplace; and
Rheem Canada invests a significant amount of time and resources in ensuring the safety, health and well-being of employees (examples include an employee assistance program that offers counselling support to employees and regular reminders that such resources are available).
It is also worth noting that Rheem Canada is not currently subject to reporting requirements under supply chain legislation elsewhere, but certain of its affiliates are, in particular under Australia’s Modern Slavery Act 2018 and California’s Transparency in Supply Chains Act. When such legislation requires due diligence, in addition to reporting, it can be another tool by which Rheem identifies and manages modern slavery risks.
Rheem remains committed to preventing slavery and human trafficking from taking place in its operations and supply chains and will continue to review its policies, procedures and/or practices periodically to determine any enhancements that can be made to help prevent modern slavery and human trafficking.
5. The measures taken to remediate any forced labour or child labour.
No measures have been taken to remediate any forced labour or child labour as no specific instances of forced labour or child labour have been identified.
6. The measures taken to remediate the loss of income to the most vulnerable families that results from any measure taken to eliminate the use of forced labour or child labour in its activites and supply chains.
No measures have been taken to remediate the loss of income as a result of measures to eliminate the use of forced labour or child labour as no specific instances of forced labour or child labour have been identified.
7. Training provided to employees on forced labour and child labour.
Rheem does not currently offer employee training on forced labour and child labour, but is working to develop and implement training for members of its supply chain workforce to recognize and mitigate human trafficking and slavery risks in the supply chain.
Rheem does offer all employees annual training on the Employee Code of Conduct and encourages employees to report concerns to management. To assist in this effort, Rheem maintains an ethics helpline, accessible by phone or through a web portal, where concerns can be reported anonymously.
8. How the entity assesses effectiveness in ensuring that forced labour and child labour are not being used in its business and supply chains.
No formal action or review has been undertaken to assess effectiveness in preventing and reducing risks of forced labour and child labour in activities and supply chains.
9. Approval and Attestation
This report was approved by the board of directors of Rheem Canada in accordance with subparagraph 4(a) of the Act.
In accordance with the requirements of the Act, and in particular section 11 thereof, I attest that I have reviewed the information contained in the report for the entity listed above. Based on my knowledge, and having exercised reasonable diligence, I attest that the information in the report is true, accurate and complete in all material respects for the purposes of the Act, for the reporting year listed above.
Full name: Barbara O’Reilly
Title: Vice-President and General Manager
Date: May 28, 2025
Signature:
I have the authority to bind the Rheem Canada.
1The symbols ™ and ® are used to reflect the status of the cited trademarks in the jurisdiction of the relevant brand and not necessarily in Canada.
Warranties 
Rebate Center 
Sustainability 
Help 
